Modaliti envisions Design as being the intersection of a need, the research to learn about that need, the creativity to generate solutions to the need, the talent to clearly show those solutions, and the inspiration to bring them together in an exciting package.
I am extremely pleased with my dealings with AA Callisters. I was on the hunt for a good ranch saddle for my husbands birthday. He and I are very picky about our saddles and the situation forced me to be a needy customer. I was worried about spending several thousand dollars on a saddle I had never put my hands on. A lovely gal named Kelsey who works in the tack department helped me from start to finish and it was a multiple day affair. The saddle arrived to me much faster than I had anticipated and looked even better than it had in the multiple extra photos I had asked them to send me. Tree was solid, all the riggings were in good order and there wasn't a scratch on it. All the measurement they had given me were accurate and it fit onto our horses just like it was supposed to. It was shipped out the same day as payment was recieved. They made my first "sight unseen" saddle purchase go incredibly smoothly. Everyone who helped me was proffessional and personable. I will absolutely purchase from them again in the future.
I have always been satisfied with the customer service - UNTIL I had a problem and had to deal with Dustin the Floor Manager. I was treated with the lowest level of respect & customer service I have ever encountered by someone in a management position ! The boots were sightly tight - they offered to stretch them.No mention of discoloration or damage caused by doing so- only that once stretched they can't be returned/understandable. When I picked them up I noticed a bump - the girl said "oh I can fix that"& left for a min. returned& PUT the boots in the box. When I went to wear them for the 1st time I noticed the BUMP (still there) & DISCOLORATION on both. When I returned to the store ( West Valley) I tried to explain that the boots were DAMAGED. It's a long story ! He is RUDE- the first words out of his mouth - which were" I'm going to tell you right now you are not going to exchange these boots" to "did you read the sign - I need you to go stand over there and read that sign". BAD !
They tried to sell me Fast Track and when I asked the difference between them she said "nothing" unfortunately I CAN read and one was for horses specificly. And I can assure you everyone from my barn had had a terrible experience . Worst customer service Ever!!
I am sorry to say, the shoes i purchased from Kuru are injuring my left foot. I have been trying to get my money back and they are not interested! very disappointing since companies like REI always let you return shoes if they are not a good fit or if they are injuring your arch! Buyer beware with this company.