I love biking, and I am so glad to finally have found the bike shop that caters to my needs and passion. Wait for me next month!
Went to store to rent a full suspension mountain bike, and after enjoying the day riding a trail nearby recommended by the staff, decided to purchase a new model of the bike I had ridden. The deal was made even sweeter when they took my rental fee off of the (already discounted) price of the bike.The salesman was extremely knowledgeable and easy to work with. Great service, great products, 100% would shop again.
Avoid this shop if you could. I bought an new Santa Cruz bike from them late 2013, it's a 2012 model. I rode it for over one year and one of my friends just noticed that my brake is just not there, I had to squeezed all the way to brake. I didn't have much experience with the bike and both brakes are like that since I bought the bike. I took the bike at least twice back to them, because something else was wrong from the beginning but they never told me anything about the brakes, last time I took the bike to them is just few weeks before my friend found out the problems. I fell the bike many times and one of the injuries was horrible that I could have been gone. I argued with different sales there when I sent the bike to them, none of them even cared about this. I tested some of their bikes in the shop, I found at least one of the brakes in their shop has the same problem, the left side brake you have to squeezed all the way down. The sales just said "oh, that needs to be adjusted." Instead of caring of people's life in their hand, they charged me over $70 and I paid and left the shop. Please note I weight only 120 lbs, and the bike was hardly ridden last year. The bike has a lot of other problems since the beginning.
** UPDATED **Worst bike shop and return policy/guarantee ever!! After 39 days the derailleur got wrapped around the spoke during a ride. They maintained they had no idea how it happened. The refused to let me return it (after 39 days) and they refused to help fix it all they said was that I had to pay additional money to fix it -- this came from the owner and the manager Tom. I was highly disappointed and I will never purchase fr this shop again, horrible parts and horrible service. Lesson learned, if your paying for a new bike find a place where they have a good warranty ... Something beyond 30 days ... There are many quality shops as I'm finding out just be sure to take your time and do research.*** UPDATE **** the manager Tom called me asking me to take down my review ... and when I said no he asked to speak to my husband, because I was not being fair ... Actually Tom, not being fair is when you chose to force someone to purchase a care plan in order to fix a bike with crappy components that failed on a ride, which ended up costing more than had I just payed cash for them to fix it. I told Tom if he didnt like my comment to change their return policy and have a better guarantee. He refused. This company is the worst I've ever purchased from if the company wants to call me talking about whats fair and what is not, then don't cheat people out of being able to return a thousand dollar bike when components fail, he tried blaming me several times saying that my bike was scratched and it must've been something I had done to get the derailleur stuck in the spoke. Completely false claims to not accept blame for failed components and do the right thing and fix the bike. I have lost all faith in this company. Beware if buying from here.
These Mission bikes are built to last!
Great Service! Thanks guys for the fast turn around.
I took up kayaking a few years ago and found a used Kayak on KSL. I didn't know much about kayaking gear and realized I needed some help outfitting both my boat and my self. There are not many stores in SLC that have much whitewater gear. I went to Wasatch Touring and found all sorts of cool stuff. Being new to the sport I needed some help and the staff was great. Not pushy but very helpful. After several trips to the store I was ready. Correct size paddle, Helmet, Dry top, Float bags for my kayak, Dry bag, a skirt that fit my boat. To top it all off.... I meet one of the owners, Charlie, when I was on the Snake River. I told him I was kind of new to this and he invited me to paddle with him. Was very cool, and he helped me alot.
They have great customer service. They were so attentive to our needs and extremely helpful in making sure we had the perfect fit. We will definitely be going back!
I read this earlier review claiming poor service and find it offensively silly. Obviously this guy has an exaggerated view of his own importance; He never once says he asked for help. I have been in many times, have viewed the staff work with many people, and have seen nothing but good to great service. While this shop is generally for knowledgeable people I was a novice and an old man and they went out of their way to give me great service. I brought them a charity project for someone in need and they worked as if they would earn a fortune and charged nothing. These people know what they are doing!