702 E 100 S, Salt Lake City, UT 84102
Parking: Street, Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
Pets Allowed: Yes
No coupons available
Went to store to rent a full suspension mountain bike, and after enjoying the day riding a trail nearby recommended by the staff, decided to purchase a new model of the bike I had ridden. The deal was made even sweeter when they took my rental fee off of the (already discounted) price of the bike.
The salesman was extremely knowledgeable and easy to work with. Great service, great products, 100% would shop again.
I took up kayaking a few years ago and found a used Kayak on KSL. I didn't know much about kayaking gear and realized I needed some help outfitting both my boat and my self. There are not many stores in SLC that have much whitewater gear. I went to Wasatch Touring and found all sorts of cool stuff. Being new to the sport I needed some help and the staff was great. Not pushy but very helpful. After several trips to the store I was ready. Correct size paddle, Helmet, Dry top, Float bags for my kayak, Dry bag, a skirt that fit my boat. To top it all off.... I meet one of the owners, Charlie, when I was on the Snake River. I told him I was kind of new to this and he invited me to paddle with him. Was very cool, and he helped me alot.
I read this earlier review claiming poor service and find it offensively silly. Obviously this guy has an exaggerated view of his own importance; He never once says he asked for help. I have been in many times, have viewed the staff work with many people, and have seen nothing but good to great service. While this shop is generally for knowledgeable people I was a novice and an old man and they went out of their way to give me great service. I brought them a charity project for someone in need and they worked as if they would earn a fortune and charged nothing. These people know what they are doing!
06/26/2008Provided by Citysearch -
Don't go!!!!! I have gone in on several occasions hoping to get service. Today was the last straw. Not even a hello when I walked in, please. A local business aught to know how to treat their customers. I didn't get help for the first ten minutes I was there, until finally the guy behind the desk wiping pizza from his face realized that maybe I wanted some service. I went up to buy some shoes, and the same pizza lover didn't accompany me to the register, but sent another employee to check me out only after chuckling amongst themselves. What is worse is that the owner or manager was there watching the whole thing play out. Sad, sad, sad. I left shoeless. Couldn't bring myself to spend money there, when I could go to Kirkham's and get better service, but still buy local.