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The Grand America Hotel

Map & Directions
(30 Reviews)

555 S Main St, Salt Lake City, UT 84111

(801) 258-6000

OPEN NOW
Today: Open 24 Hours
17
YEARS
IN BUSINESS
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Room 1Age at check-in

General Info

Property Location A stay at The Grand America Hotel places you in the heart of Salt Lake City, walking distance from Eagle Gate College and Salt Lake City and County Building. This 5-star hotel is within close proximity of Salt Lake City Public Library and The Leonardo.

Rooms Make yourself at home in one of the 775 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and ski storage.

Dining Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Business, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: (801) 258-6540

Phone: (801) 258-6554

Phone: (801) 258-6078

Phone: (801) 258-6707

Phone: (801) 258-6708

Phone: (801) 258-6007

Primary Phone: (801) 258-6708

Phone: (801) 258-5440

Fax: (801) 258-6911

TollFree: (800) 621-4505

Services/Products
  • Cafes
  • Hotels
Payment method
debit, all major credit cards, amex, check
Price Range
$$$
Location
A stay at The Grand America Hotel places you in the heart of Salt Lake City, walking distance from Eagle Gate College and Salt Lake City and County Building. This 5-star hotel is within close proximity of Salt Lake City Public Library and The Leonardo.
Neighborhood
Downtown Salt Lake City
AKA

Garden Cafe

Afternoon Tea

Garden Cafe At The Grand

The Grand America Hotel - In-Room Dining

Categories
Hotels, Lodging, Restaurants
Other Information

Parking: Garage, Validated, Valet

Wi-Fi: Free

Swimming Pool: Seasonal, Indoor, Outdoor, Poolside Bar

Check-In Time: 3 PM

Check-Out Time: 11 AM

Property Amenities: Breakfast available (surcharge), Elevator/lift, Safe-deposit box at front desk, Steam room, Business center, Pool sun loungers, 24-hour front desk, Spa services on site, ATM/banking, Wedding services, Conference space, Tours/ticket assistance, Ski storage, Spa treatment room(s), Multilingual staff, Express check-out, Shopping on site, Sauna, Spa tub, Hair salon, Full-service spa, Fireplace in lobby, Garden, Porter/bellhop, Restaurant, Meeting rooms, Concierge services, Gift shops or newsstand, 24-hour fitness facilities, Dry cleaning/laundry service, Luggage storage

Room Amenities: Daily housekeeping, Hair dryer, Phone, Private bathroom, Premium bedding, Air conditioning, Refrigerator, Hypo-allergenic bedding available, In-room massage available, Bathrobes, Balcony, Separate bathtub and shower, Iron/ironing board, Cable TV service, Desk, Separate sitting area, Connecting/adjoining rooms available, Minibar, Designer toiletries, LCD TV, Microwave (on request), In-room childcare (surcharge), Turndown service, Slippers, Premium TV channels, In-room safe

Reviews

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Jbird69

10/16/2011

Provided by Citysearch - 
Overall
ok!

why does everyone talk about this place? its HIDEOUS! what blind bat put furniture in this hotel? the Lobby is so ugly.. those tea girl uniforms... why??? the girls are pretty, but those uniforms make them look like lamp shades!!! why don't you just dress them in tea pots mascot uniforms!!! seriously! I was embarrassed to bring my friends over for my shower... the service was lovely... we had a russian girl and another girl ( i forget from where) they looked alike, this was about a year and a half ago... they were both lovely girls... I made a comment about their uniforms and they laughed it off and said they hated it and it matched the curtains... clearly they were uncomfortable and embaressed, I felt bad for them, I was near your hotel the other day and it made me remember those god awful uniforms, so I came inside and saw that STILL the girls were dressed in that hideous thing.
please change the uniform.. ( glad you changed the doormen uniforms) the garden cafe are better.. but still make your waiters look weird!
for the sake of those girls who were so nice to me,change it.

lalaboom

04/15/2011

Provided by Citysearch - 
Overall
great waiter ... ugly ugly uniforms and resturnt

ok... three stars is weird.. but why is this cafe so Green.. and busy... who ever designed it needs an interior designing course... were they blind? from the doormen to the lobby to the restaurant... the architecture is beautiful... but please RE DESIGN your Uniforms... and your interior design.. I am sure your employees will thank you for it . the atmosphere will match the quality of your food and music and it will make the experience unforgettable. we have have lovely people serve us at the grand.. and their uniforms make them look unprofessional...

alessandror

11/21/2010

Provided by Citysearch - 
Overall
Not a place to work

The hotel is beautiful, but the management is sub par. They don't treat their employees very well and only care about the bottom line...money. You only get three paid holidays and no recognition program for those that work extra hours and extra hard. If they don't like you they will find any excuse to fire you.

whatsupkoloskata

07/18/2010

Provided by Citysearch - 
Overall
the best in the world

I love it. I lived there for 5 months when I got to Utah and was never unhappy!!

Ju1986

04/01/2010

Provided by Citysearch - 
Overall
No respect at all for candidates that they show interest in

I had to wait up 5 weeks for a second interview, unhappily I was never contacted by a H.R manager, instead, one half a friend of mine used to call me and update me about the hiring process, which sucks because this friend was very irresponsible delivering messages from the manager to me.
The H.R was unaware about the total 3 interviews I' ve had. I called one manager who was very rude on the phone and I was told that he hired an internal candidate.

pr1nc3 ch4rm

11/18/2009

Provided by Citysearch - 
Overall
Best Chef in Salt Lake

I took my girl here for the dine-a-round a couple years ago. The food was so good! Easily the best meal I've had at a restaurant. If you can afford fine dining - I usually can't - then this is the place! to eat in Salt Lake.

Also when I went the service was great. Didn't even seem to mind us asking for the dine-a-round menu.

nospamatol

09/13/2009

Provided by Citysearch - 
Overall
Good by Utah Standards

The people of Utah are rightly proud of this hotel as it is the best they have. That's not saying much. It has no serious competition in state. If you come in from the mountains or the desert for your honeymoon or other special event, it will bl*w your cowboy boots off. But if you are an experienced and informed traveler..... and if you have stayed at REAL 4 and 5 star hotels, this hotel is nice to look at and is built of fine materials, however.... you always have the feeling that they are trying too hard to clone the real thing. Amenities close early. Utahns are still uptight about liquor and s*x. These attitudes permeate your visit in and out of the hotel. The TV offerings are well-screened so as not to be offensive to the temple crowd. And the local gentry's attitude about all these things (including this review) would be: ""So what? That's the way we are and if you don't like it, go somewhere else. We don't need your kind around these parts."" So, Paris it is not.

As an example, the first time I tried to post this review, it was rejected because it contained the words ""bl*w"" as in ""bl*w your socks off"", and ""s*x"" (missing letter e). Pretty racey, eh?

But the Grand America isn't terrible as poseurs go. Be prepared to spend a lot of money for a paper-thin veneer of luxury and back-country service.

diner1234

02/24/2009

Overall
Simply Amazing

I love coming to the Garden Cafe. I usually go for breakfast or lunch with clients because they have the best service and the prices are really affordable during the day. I would recommend this place to anyone.

jadenslc

07/30/2008

Provided by Citysearch - 
Overall
Ok hotel in a city with not many choices

I like to spend a romantic night with my wife someplace special once and a while and we tried out the Grand America. There aren't alot of choices in SLC or Utah for that matter, so with that said, this is probably your best bet. I splurged for a suite and was very disappointed. The shower was so tiny, the toilet room was bigger than the shower! Granted the bathrooms are nice and well done, but I can barely move in the tiny shower! The room was so/so, nothing horrible, nothing great. Not that I was there to watch tv, but they were in odd locations that made it difficult to see. The room with the bed was very tiny. Breakfast room service was HORRIBLE! I got an omelette, with some of the most disgusting cheese I've ever seen in my life, the fruit plate was so sad and small, and my wife's oatmeal looked disgusting. I never go out for breakfast when staying in a hotel, but I would rather drive 30 miles than eat their room service again.

ClassicLady

07/03/2008

Provided by Citysearch - 
Overall
Great View & Tasty Food

We went to the Garden with out-of-town guests shortly before closing on a hot, busy Saturday. We were seated promptly and treated to a nice window-side table in the delightfully cool restaurant. That was the end of promptness, though. We didn't see a server to even get a cold drink for at least 15 minutes. It took another 15 for the drinks to arrive, and then we waited for food. The menu provided options for everyone and offered a wide variety of beverages. My club sandwich was excellently prepared and presented. The seafood salad sandwiches were well received, although the men didn't think the Reuben sandwiches were anything to write home about. The house specialty peach lemonade was delightfully refreshing; lightly flavored and not overly sweet. Fresh rolls were delicious but seemed an odd handout during lunches of sandwiches. Lots of families and international groups were there, which was fun to see. No one rushed us, even though the restaurant closed long before we (and others) finished and were ready to leave. The staff were friendly if slow and overworked, and the ambiance made up for the wait.

slcbride

06/21/2008

Provided by Citysearch - 
Overall
Poor customer service

This hotel is beautiful - marble bathrooms, large open rooms, gorgeous wallcoverings, fabulous lighting, etc. However, their customer service leaves much to be desired. Their event planners are unfriendly and difficult to work with. Planning a party should be a happy and fun thing; when plans change, event planners need to realize that their job is to make one want to return and schedule an event again and encourage future clients to book these rooms. I found this not to be the case at this hotel and would not recommend it for events.

havanavanna

06/09/2008

Provided by Citysearch - 
Overall
Horrible Customer Service!!

The hotel's event planners are horrible to deal with here.

I've helped plan many parties in my career -- and this is a first for me. I've never seen a hotel treat their soon-to-be guests with such disdain and rudeness. I've been to many events at lesser (and a lot nicer, too) hotels than this around the country and gotten much better service. They are NOT easy to deal with and have given us all a headache.

Maybe they thought this was a one-time shot with me so they didn't care if they got my business. I'm glad to say that they're right -- this is it. I will not host an event here as long as I can help it.

What's so sad is that we were all so excited about this hotel. We had heard other great reviews so we thought it was a win-win here. Instead, it has been anything but that. It's been surprisingly very bad.

I cannot recommend this hotel for anyone thinking of throwing an event. Save your time, money and Advil!! Go elsewhere!

pabomome

02/15/2008

Provided by Citysearch - 
Overall
Not so Grand

The massage I received was very good however the front desk staff of the spa needs to learn how to act like professionals, they were too busy with personal games and interests to pay proper attention to clients. The changing area is tiny for such a huge locker room, shower was small and very average. The only thing grand about this spa was the name.

lindseyrocksursocks

07/08/2007

Provided by Citysearch - 
Overall
Great Getaway!

I live in salt lake, and i recently stayed here with my boyfriend for a romantic evening. it was amazing. the room was beautiful, the property is amazing. all amenities went above and beyond my expectations.
the room rates are very high, and be prepared to pay money for everything. but it's worth it.
the location is even nice. we were able to catch trax right outside the hotel and get dinner and go to a show.
it was a great night. :)

tkap0

10/31/2006

Provided by Citysearch - 
Overall
Nicest hotel in Salt Lake

The Grand America and its sister hotel, the Little America are two of the nicest hotels in Salt Lake. The Grand America is a five star hotel with prices and service to match.

why_eat_at_home

09/07/2006

Provided by Citysearch - 
Overall
Great Escape

Contrary to what someone else reviewed on a previous rant, I/we had a wonderful time at the garden cafe buffet. We have probably been there 5 or 6 times for brunch. The atmosphere makes you feel as though you are miles away from SLC. The decor is elegant, and the staff makes you feel like a million bucks. The food is the standard ""brunch buffet"" variety, with above average quality. (It was the first time I had experienced a sausage without gristle). I can't speak for the holiday buffet, but the standard Garden Cafe sunday brunch, will take you out of this world.

katoboy

08/25/2006

Provided by Citysearch - 
Overall
Nicest hotel in Salt Lake City.

Beautiful room, service and ammenities. Room service was far outstanding to dinner in the Garden Room. The eggs benedict at breakfast were outstanding!

utahcritic

01/04/2006

Provided by Citysearch - 
Overall
Nothing Special

We made reservations here for Christmas dinner expecting a special occasion. What a disappointment. Service was appalling.

gardoodle

11/07/2005

Provided by Citysearch - 
Overall
Have to see it

The brunch is unbelivable, The servers are outstanding. The brunch and lunch buffets are the best values hands down! Cant say much of dinner yet, but we will give it a try!
We Love this place. Give it a try

zaqqaz

09/04/2005

Provided by Citysearch - 
Overall
Grand America is Awesome!

What a BEAUTIFUL HOTEL! The rooms are AMAZING! I can't wait to go back!