In mybook® Home Collection (edit)

Added to your home collection.
Removed from mybook!

We took this business out of your home collection.

ServiceMaster Of Salt Lake City

Map & Directions
(2 Reviews)

565 W Billinis Rd, Salt Lake City, UT 84115

(385) 345-4487

36
YEARS
IN BUSINESS
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

General Info
ServiceMaster of Salt Lake /ServiceMaster Cleaning Nothing says "clean" quite like fresh carpets, spotless upholstery, and gleaming floors from ServiceMaster Clean. We work to your specifications and guarantee the job is done right or we do it over. At home or at work, fabric furnishings are often heavily used and thus show soil and dirt quickly. The ServiceMaster Clean professionals are experts at selecting the correct cleaning system for various fabric types and soil conditions. For all upholstery cleaning, our technicians use specially-designed products, equipment, and methods every step of the way, including initial vacuuming and spot treatment, cleaning, rinsing, water extraction, and washing and polishing frames. Clean, well-kept facilities enhance corporate image and provide a healthy environment for your customers and employees. Every day more than 100,000 businesses around the world depend on ServiceMaster Clean. With over 50 years of experience, we have developed the most advanced cleaning technologies and methods to do the job well.
Hours

Regular Hours

M-Sa 24hr, Su Closed (On Call for all emergency needs.)

Services/Products
  • Fire Damage Restoration, Water Damage Restoration
  • Floor Waxing
Brands
ServiceMaster Clean, ServiceMaster Restore
Payment method
cash, check, amex, master card, visa
Neighborhood
South Salt Lake City
Associations
IICRC,IICRC WRT Instructor
Categories
Janitorial Service, Water Damage Restoration, Building Maintenance, Mold Remediation, Fire & Water Damage Restoration, Carpet & Rug Cleaners, Industrial Cleaning
Other Information

Specialties: Couches, Love Seats, Fire Cleanup, Water Damage, Mold Remediation, Insurance Work, Trauma, Sofas

Provided by

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Craig D.

08/19/2014

Overall

We called ServiceMaster of Salt Lake after being referred by our neighbors. We had a broken water line to a toilet that flooded our basement before it was discovered. ServiceMaster of Salt Lake responded quickly. On their arrival they appraised the situation and told us our options. We called ServiceMaster knowing we would be a self pay for their services. Their technicians started by extracting all the standing water, pulling up carpet and pad. They placed varies types of air movers to achieve the desired air flow, we had the heater already going since this was in November. ServiceMaster of Salt Lake took measurements with their different tools to see how wet the floor was and how much water was absorbed by the drywall. We talked to them about minimizing our bill and ask what we could do. The crew leader explained some simple thinks we could do like cut out dry wall and pull carpet pad, which we did. We were able to work them in reducing our bill. Their service was better than expected and we very happy with all levels of their service.

Drew J.

07/30/2014

Overall

We had water enter the basement of our home when Provo, Utah experienced a "100 year storm" last September. After checking with our insurance company, we were referred to Service Masters of Salt Lake. We spent many hours vacuuming carpet and removing as much water as possible. Service Masters technicians came the next day to assess the situation and set up their equipment.



It is my opinion that Service Masters is in the business of inflating their total bill as quickly as possible. They loaded our premise with air movers (aka large fans), which they charge approximately $25/day to leave at your premise. We ran up a bill of over $1500 the first day the equipment was there. Service Masters did nothing to shorten the amount of time that their equipment was there. They said that they were going to put up a zip wall to isolate the affected area. They never put up the wall. They placed two dehumidifiers to pull the water out of the area. Unfortunately, one of the units was defective and never worked. They never brought another dehumidifier. They never attempted to extract any more water from the carpet using their truck mounted vacuums. They waited three days before they decided that the carpet pad should be removed. They just put their expensive fans in and let them blow the humid air around, while charging you thousands of dollars and telling you that your area is drying slowly.



They originally gave us a verbal price estimate. After we learned that the claim was not going to be covered by insurance, we asked what they could do to help minimize the bill. They were able to remove over half of the air movers after the first day (suspicious?). We agreed to perform much of the manual labor that they included in their original verbal estimate (removed the carpet pad, vented the sheet rock, removed portions of the sheet rock, and re-positioned the air movers to dry the area) and their final bill was still 70% over their estimate. We tried to dispute their billing with several levels of the company, but they were unreasonable in every manner.



Please if you do happen to be in a situation where Service Masters of Salt Lake is your last option, get a written price estimate. The law says that they must get your approval if their price is going to exceed the estimate by over 10%. Even if you are up to your ankles in water, get a written estimate. It will make your life so much easier in the future.