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General Info
RC Willey is a furniture store, electronics store, appliance store, mattress store and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all of your home furnishings needs. RC Willey has six locations in Utah: Draper, Murray, Orem Mall, Riverdale, Salt Lake City and Syracuse, two locations in Las Vegas: Henderson and Summerlin, and locations in Boise, Reno, and Sacramento.
BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Holiday Hours

2018/11/22Closed

Holiday Hours

2018/12/25Closed

Extra Phones

RCWilley.com Support: (888) 584-5156

Services/Products
Furniture:At R.C. Willey you'll recognize all these famous brand names that mean quality and lasting value. Nobody has the vast furniture selection of R.C. Willey or the ability to deliver such a selection in only a few days.Appliances:R.C. Willey found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability, all in R.C. Willey's "Electronic Home" department. Appliance Express will even deliver your major appliance the next day (visit store for details).Electronics:In our Electronic Home department you'll find a huge selection of Big Screen TV's, DVD's, Home and Car Stereos, Computers, Camcorders and color TV's. You will find some of the finest brand names. We carry everything from the newest state-of-the-art product to models designed for the budget-minded consumer.Flooring:When it comes to floor coverings, R.C. Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. R.C. Willey even offers the finest professional carpet cleaning--guaranteed!Sleeping Products:R.C. Willey's sleep shops feature more selection than you'll find anywhere. R.C. Willey Mattress Express? Will get it there the very next day (visit store for details). We'll even pick-up!
Brands
Asko, Aspen, Beautyrest, Bosch, Broyhill, Electrolux, Flexsteel, Frigidaire, General Electric, KitchenAid, LG, La-Z-Boy (Utah Only), Lane, Maytag, Mohawk, Panasonic, Samsung, Serta, Sharp, Shaw, Sony, Spring Air, Stainmaster, Subzero, Tempur-Pedic, Toshiba, Whirlpool, Wolf
Payment method
cash, financing available, amex, check, debit, discover, visa, mastercard
Location
Convenient locations in California, Nevada, Idaho and Utah!
Neighborhood
South Salt Lake City
Amenities
Ask Us About Our: Extended Warranties, Rebate Center, Room Planner, Delivery Time Checker, Free Flooring Estimate and Trade Ins For Cash Program!
Categories
Satellite Equipment & Systems, Cable & Satellite Television, Utility Companies, Internet Service Providers (ISP), Consumer Electronics, Satellite & Cable TV Equipment & Systems, Major Appliances, Beds & Bedroom Sets, Furniture Stores, Furniture Renting & Leasing, Mattresses, Telecommunications Services
Other Information

Parking: Lot, Private

Bike Parking: No

Wheelchair Accessible: Yes

COUPONS & DEALS

No coupons available

Reviews

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F A.

01/16/2014

Overall

An average company to work for. Their showrooms are nice to look at but they aren't the best I've seen as far as customer service or employment, they have a another side to them that a lot of people don't know about. And Warren Buffet is a fake; he may own the company but he doesn't have a staff working for him. He only has a one room office sitting there and is the oldest billionaire in the world that fools people with his outgoing personality that doesn't really seem the way it really is. Donald Trump is one of only wealthy people I see that has people working for him while he owns companies. Trump would do a better job.

claimed iconBusiness Response01/15/2018

Thank you for your review. We appreciate your feedback. Let me know if you have any questions or concerns and I'd be happy to help. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
sandrah1944076822

06/27/2012

Provided by Citysearch - 
Overall
Editorial review from Citysearch

Although we haven't shopped RC Willey in Nevada, the delivery service from there was very good. Three times we have had delivery from Nevada to our home in Washington, Utah, and the drivers have always been on time and have kept contact with us by phone. They deliver and set up the products, clean up anything brought with them, and have been very courteous. We have done our shopping at RC Willey in Salt Lake City because we moved from there and are most familiar with those stores. RC Willey continues to have furniture and electronics that are top choices for us.

claimed iconBusiness Response01/15/2018

Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
mattisimo3

05/22/2012

Provided by Citysearch - 
Overall
Good Products and Service

The saleswoman who helped me with my flooring offered suggestions different than what I was originally looking for, and I took her suggestion and was happy with the results. Thanks!

claimed iconBusiness Response01/15/2018

Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
altashusher

09/24/2011

Overall
This sums up all of RC Willey'...

This sums up all of RC Willey's furniture: You pay moderately high prices for moderately low quality furniture. If any of the furniture was actually made out of WOOD, then their prices could be justified. Since 98% of what they sell is nothing more than the veneer you can buy at Walmart (albeit they have a better selection!), then go ahead and pay $1500 for a piece that should probably sell for $800. If you don't mind spend $1800, you can probably get that same piece in REAL wood at a REAL furniture store. Otherwise, save your money and go to Walmart.

claimed iconBusiness Response01/15/2018

I'm sorry about the issues with your experience with our store. I'll follow up with our management to make sure we improve. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
UnhappynVegas

05/04/2011

Provided by Citysearch - 
Overall
No Lemon Guarantee--HA!

Eight months ago I purchased a LG French Door French Door refrigerator from RC Willey on Town Center Drive, in Las Vegas. I have been a loyal customer of RCW for years and I am sorry to say that the purchase of the refrig has proven to be a mistake. To date RCW has failed in their company policies of the NO LEMON GUARANTEE or SATISFACTION GUARANTEE. Three weeks ago the ice maker stopped working. We contacted RCW customer service and an authorized service technician was dispatched. After the 3rd service call the technician said the ice maker could not be fixed and he notified both RCW and LG that it needed to be replaced. We are now into week 4 and the frig cannot be replaced by RCW because the store has not received a return authorization from LG. LG says they cannot issue a return authorization because their Corporate office is not operating to full capacity because of the tornado damage in Alabama where the office is located. Thank goodness the problem was not the freezer or the main section of the frig. I understand ""acts of God"" but you would think that RCW would be eager to think out the box and come up with solution. I even suggestion that RCW take possession of my current refrig, replace it and store it somewhere until the paper work is issued. To date no one knows when that will be. I doubt very seriously that I will be purchasing anything else from RCW in the very near future or if ever. I am so tired of customer service representatives and managers telling me they are sorry for my inconvenience but there is nothing they can do at this time.

claimed iconBusiness Response01/15/2018

I'm sorry about the issues with your experience with our store. I'll follow up with our management to make sure we improve. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
aanderson80

12/16/2010

Provided by Citysearch - 
Overall
Awesome Service

Wow! I recently experienced amazing customer service from multiple employees at RC Willey. Even the customer service representative I just spoke to was extremely helpful in offering contact information. My family and I have purchased many items from RC Willey and have always been generally satisfied with the experience.

I recently experienced difficulties and repair issues with our 1 year 3 month old television (still a baby I know?lol). Luckily I had been fortunate enough during my original purchase to have gotten the extended 5 year warranty. I contacted your warranty department and was immediately scheduled for repair. Unfortunately the part malfunctioning was above the value of the TV which meant the entire television had to be replaced. I was so nervous? dreading having to fight over a warranty and replacement as I have done with other products before. In less than a few days my account was credited for the amount of original purchase. I was helped by a representative in your amazing warranty department (Heidi). She went above and beyond showing me televisions on line in the price range I was credited and made me feel comforted in the fact that I was not going to get messed with in the deal. I was afraid I wouldn?t get the quality of picture, size, or something comparable to what we had become accustom to. Wow?.was I wrong! :)

Heidi had gotten us so excited we went to your location at 21st South the same day. I had to pleasure of working with Josh who helped us during the purchase of our new television. He was extremely informative, kind and respectful. I felt no pressure which was a breath of fresh air! He gave me many options to choose from and was also nice enough to step away and give us time to really decide which television was best for us. As soon as our decision was made he had the sales slip prepared immediately.
Great job Josh!

I went to your credit department and received excellent assistance in purchasing the new TV and instructions on where to take the old television and pick up our new one.

When home we had the opportunity to set up our new toy ( Samsung 46? LCD 1080p 120hz )! I am in love already. What a great product and exactly what we wanted. Many people take the time to send in complaints although few say ?Thank You? when deserved!

Thanks again RC Willey?. You are ROCKSTARS!!!

claimed iconBusiness Response08/30/2017

Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
theothermother1

07/16/2010

Overall
Bad Debt Fast

If you buy something on credit with R.C. Willey, beware! If you lose your job or have some other financial difficulty, they won't work with you to make smaller payments until you can get into a better situation. They will send your account to collections and then they will sue you in no time at all! They are financial preditors and they don't even have that good of selection anyway. Go somewhere else!

claimed iconBusiness Response01/15/2018

I'm sorry about the issues with your experience with our store. I'll follow up with our management to make sure we improve. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
kenia75_

07/02/2010

Overall
RC Willey will trick you

Read very well the agreement before you sign somethig with them, I was told at the sotore 1 completely diferent thing and now they are charging me 500 interest on the last month that supose to be my last payment (from what I was told at the buying time) now I have to pay all the interest I did not pay on the 18 months.... besides their products get broken so fast and the warranty will not cover that part that you got broken....Muy decepcionada de esta tienda.

claimed iconBusiness Response01/15/2018

I'm sorry about the issues with your experience with our store. I'll follow up with our management to make sure we improve. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
irefuse

05/26/2010

Overall
Nightmare

RC Willey has been an absolute nightmare in my life for the past 5 years. I closed my account in writing in 2000. Credit report even shows it was closed in 2000. Then, in 2005 I got divorced. My ex got remarried 6 months later and the day after the wedding went in to RC Willey and they LET HIM reopen the account and charge it to the limit. I have contacted them several times and they will not remove me from the account or remove the account from my credit and since my dumb ex continues to pay his bills late my credit continues to be damaged, all because RC Willey took it upon themselves to reopen an account that I had closed. Funny how they think that is not their responsibility.

claimed iconBusiness Response01/15/2018

I'm sorry about the issues with your experience with our store. I'll follow up with our management to make sure we improve. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
paylish

04/03/2010

Provided by Citysearch - 
Overall
Worst Store Ever!

First, we went in to buy a three piece sectional and a table. Great! Paid for it and entered a contest for a 32 inch TV and actually won it.

Second, three piece sectional came, two pieces matched in color one piece slightly matched, but you could tell it was an off color.

Third, table came with scratches all over it.

Fourth, opened TV that we won and it was busted on one corner of the TV.

Fifth, called to complain and was treated like @#$%.

Finally, well we came to the conclusion that RC Willey sucks big time and we are going to return all the crap they sold us and hopefully get some use out of our busted TV before it goes out in a few weeks.

Good luck if you want to shop here!!!

claimed iconBusiness Response01/15/2018

I'm sorry about the issues with your experience with our store. I'll follow up with our management to make sure we improve. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews@rcwilley.com

This listing has been claimed by a business representative.
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