Marine Products Pro Shop, Inc.
949 W 1700 S, Salt Lake City, UT 84104
Bike Parking: Yes
Good for Kids: Yes
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I used their online website to order a 2017 Ronix wakeboard. After placing my order, a man called me telling me he wanted to confirm my order because they were having problems with stolen credit cards. Few hours later, I received fraud notifications from my bank that my card had been used for purchases, totaling in a large amount. I sent an email & left a voicemail for the company to contact me. The bank told me there was no security certificate on the website, which can result in info being stolen. It was too ironic they called me telling me they were dealing with stolen credit cards, & mine gets stolen hours later. The next day, no one from Marine Products called me so I called again & asked for the same man who called me the day before. When he got on the phone & I began explaining what happened, he yelled at me & told me he didn't appreciate me accusing him of stealing my card (which I never once said to him). Then he tells me he's canceling my order & canceling my shipment. I call the company again & ask to speak to a manager. The receptionist took down my info, but still no phone call from anyone. I have no idea if my board is coming now, even though my bank told me that Marine Products had processed & received payment already. I call a third time & get a manager. He confirms my board was canceled from shipping. You just had a first time customer get yelled at by an employee, who is now dealing with disputed purchases on her bank card which coincidently was only used on your website that day, has had her bankcard shut down, is missing a significant amount of money, now has to wait for her "wakeboard money" to come back to her back account from you in 3-5 business days before she can buy a new one and all they do is offer is 10% off to ship me the same board when it comes back from UPS in a few days, using my credit card that I know longer have access to. Literally, he tells me he'll take my card information and process the order for me again. Unbelievable.
We took our boat in for a summarize in 2015. The service was exceptional. So we brought our boat back for a winterize at the end of the season. The service was yet again, exceptional. Justin and Jim are so thorough and honest. I wouldn't trust anyone else with my boat, I have continued to go there and wouldn't think of going anywhere else. Thank you Marine Products Service Department and a special thanks to Justin and Jim.
Tim in the service department helped us out with a old mercury outboard engine that they usually don't work on. He gave us some professional advice and we are so grateful! We will continue to shop and buy from marine products pro shop from now on! Thank you so much for your help. Great people
If you need a new wakeboard check out Marine Products First. The store has everything you would want to look at and usually its in stock. The also carry great sunglasses, swim suits, hats, sandles & much much more. I always walk in there to planning on being in there 5min & always stay longer.
Keep up the good work Marine Products.