Larry H Miller Super Ford Salt Lake
1340 S 500 W, Salt Lake City, UT 84115
I never write reviews but I just can't seem to talk to anyone at the stealership. Larry H Miller Super Ford - Salt Lake City. I first contact Maurice and he told me someone would call me back. Never happened. I then left a message for Nate, the Service Manager, twice, and he never returned a call. By all appearances, they just don't care to listen. I even told them I was not looking for compensation, just to tell them how their tech cost us. So what happened? Long and short of it is they replaced front brake, however, when the technician, listed as Michael C., replaced the lug nuts, he cross threaded two of them.
Two weeks later, wife ended up with a flat tire during one of the recent rain/sleet/hail/snow storms. I went to change the tire which should take 20 minutes but we could not get those two lugs off. I could tell they were cross threaded because the threads were very shiny like they had been recut and the amount of force to take them off was well beyond the standard recommended ft-lb of force. Of course, ended up breaking those two off. Only way to get the bad tire off and the spare tire on. Took it to my local Big O who does most of the work on my car and they worked it out in no time at all. Hint: When replacing a lug with air/electric tool, you ALWAYS hand start the lug before using the power tool. This prevents cross threading. Teche was sloppy. I cannot recommend anyone go to this LHM Super Ford store as we have had more problems with this with them and only went this time because it needed their skills to fix a ABS problem. For that they ordered the whole part instead of just what was needed for that repair to increase the bill.
This dealership is a joke. Sarcastic and rude employees that literally lie to your face about financing. Tell you they'll do something for you when, in fact, they don't.
I've been waiting over a month now for this horrible dealership to fulfill their promises, haven't heard back from ONE person yet.
Don't do business with these people, you will be disappointed and taken advantage of. Worst service I've EVER received from ANY company.
I got better customer support at Walmart buying a gallon of milk than at this pathetic excuse for a professional establishment.
Congratulations, Larry H. Miller Ford, you've soiled a great man's legacy! You must have no concept of the car industry!
Every Larry h miller location has been a nightmare to work with. Extremely forceful and they have you sign a 'waiver' agreeing to buy a car if the numbers are right. Furthermore, the sales staff says everything to make a sale. Of course the paperwork says differently. I read all of the paperwork,but then they lost a paper behind the printer. They made us meet in a parking lot, folded it into 3rds, then had us sign quickly because they were in a rush.