Foothill Family Clinic
2295 S Foothill Dr, Salt Lake City, UT 84109
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2295 S Foothill Dr
Salt Lake City, UT 84109
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While the doctor I was with was absolutely wonderful, a lot of the other people who work here are unprofessional. Especially the office manager. I was going to be late to an appointment and so I called ahead to let them know only be told I would have to keep a lot of my health concerns to myself if I was still going to come to my appointment as I was late. That's unprofessional behavior and the receptionist was rude as well in her tone of voice. If they're so concerned about me being 20 minutes late to my physical then how come everytime I've had an appointment here and arrived promptly at my appointment time, I've had to wait for an hour after my appointment started before I see the doctor? Unpleasant words were exchanged with the receptionist after she told me this, and admittedly I was probably wrong in how I handled it. But get this. They sent me a certified letter telling me they would no longer see me. Not just a letter. Certified. They wanted to be sure I got their politely worded "screw off." That's just insanely petty. I'd already made the decision that I wasn't going to return here for my medical care in the future but to receive a certified letter in the mail, I had to write this review.
04/13/2012Provided by Citysearch -
This was the worst experience with a medical facility i have ever had! the staff was blunt and and uniformative, It feels as though i paid a hundred dollars to be have my blood pressure taken and told they can not help me any further, I was told by a spacialist(for my arthritist) i needed a genral phycian for my medications.
Not only did they not address my current concerns,
but they also told me that they could not help me and i needed to see a spacialist! so after a 5 minute visit they they dismissed me, to fend for myself, with no suggestions on what i needed to do!!! so what exzactly is a genaral phycian for if they cant help you with anything ! I had better care from a phycain assistant !
there doctors dont care about you! if i was dying i wouldnt go back to that clinic, if it was the last one that existed !! dont waste your time or money.
02/21/2012Provided by Citysearch -
I've been going to Foothill Family Clinic for years, and continue to do so because it's right next to my work, and they can always fit me in same day.
My first bad experience was that when I had mononucleosis. I told the Dr that I was felling so tired I couldn't function, he told me to toughen up and refused to do a blood test. I had to go to another Dr. to have the mono diagnosed.
The second was a mass on my ovary. They sent me in for an ultrasound. When the results came back a secretary called to tell me that there was indeed a dangerous mass and they could not help me any further, but could offer a referral if I wanted one. I declined. The next day a different secretary called and said the Dr. wanted to schedule an apt. to talk about test results. I advised that I had already scheduled an apt. at Huntsman Cancer Inst. and if there was something more they could just tell me. The secretary told me she needed to schedule an apt to see the Dr. I told the secretary that I'd already been told they could not do anything for me. She said I should schedule an apt. I did and I went in. They said I had to give a co-pay. I asked if there was any new information, they said ""no"" but the Dr. has to get paid. I asked if the Dr. was just going to tell me that I had a mass that needed to be seen by a cancer specialist, they verified that was all the info they had and then insisted that I make my co-pay. I told them to shove it.
BTW - the ultrasound tech at the south location is AMAZING. I loved her!
I ALWAYS call first to see if the Dr. is on schedule (since I work only 2 minutes from their door). They always say ""yes"" and then I end up waiting a minimum of 30 minutes before being called back. I have often waited 60 minutes even when I've called first and they said they were on time. In fact, they have never said they were running behind, but they have never NOT been running behind.
I had a broken hand bone, they told me I was fine, and should come back if it still hurts in a week. I asked for an x-ray, and ended up leaving in a cast. But, only after waiting a full 60 minutes for an x ray. The xray tech chit- chatted for an hour to another employee while I listened - no one told him I was waiting, and he never checked. Finally I hunted down my Dr. to see what the delay was. They had just forgotten about me.
Overall, I haven't been in there for quite some time because I always spend 90 minutes plus to see a Dr. for 3 minutes or less. They always tell me I'm fine even if I'm not and I have to fight for them to diagnose me, or go elsewhere anyway.
01/20/2012Provided by Citysearch -
Do yourself a favor and don't go here in the first place! Both my wife and I have had very terrible experiences here. We have followed up with office management to make our situation known about how we were treated or in these cases, how we we're NOT treated. My wife went there experiencing rib pain. Doc was rude and did nothing other than write a script. We immediately went to an IHC clinic where they, we're very friendly, did xrays and found fracture ribs and torn rib cartilage. I called the office managers of the Foothill Family Clinic to file a complaint about the doctor and the way my wife was treated. The office manager told me they do not even have a form to file a complaint (we'll see about that) The end result?. a letter in the mail from the doc, that read.... FROM Doctor Teddy Witbeck MD ""We regret to inform you that the physicians of Foothill Family Clinic North and FootHill Family Clinic South will NO LONGER provide medical care for you and your family"" What a joke... lol #1-they didn't even provide any care in the first place #2-I told them we would never go back there anyway #3- This Doc makes policy and also writes ""don't come back"" letters... when does he do doctor stuff? #4 - All the other Docs at the Foothill Clinics back this up? WOW - Foothill Family Clinic knows how to put the CARE in HealthCARE! So if you go.... don't complain about the service or you'll end up with a letter asking you not to come back! ooowwwwww o nooooo! Just DON'T GO HERE
01/17/2012Provided by Citysearch -
I am writing this review after comming across all the other reviews listed here. While reading....I am thinking to myself all of these people that have had a bad experience, whether it be the clinic or the type of people writing these bad reviews, are the squeaky wheels here. I thought to myself, I love this clinic, and here they are getting bad feedback because of course the people who are irritated are going to post something negative. I used to work in customer service and hated hearing all the bad things, when I knew the customers that were happy just weren't verbalizing it. I am here to tell you that this clinic is amazing! I have been a patient for a long time, and have seen multiple clinicians. I have also seen other doctors offices outside of this practice. I think Foothill is great and have never seemed to have any problems. They really take care of their patients. I have referred a lot of family and friends and have never had complaints. I will continue to do so.....Go Foothill!! My hope is that more people step up and speak out about the positive things about this clinic.
01/05/2012Provided by Citysearch -
From beginning to end this was a wholly unprofessional provider. As a new patient, I arrived fifteen minutes early, assuming there would be new-patient paperwork (medical history, medication history, etc). No such paperwork was given. The receptionist with whom I was working mentioned there might be a 15-20 minute wait which I accepted. While I was standing there registering, two women came in and registered with another receptionist - both women were 5 minutes late and 11 minutes late, respectively, for the appointment. They were, however, placed in line ahead of me. My receptionist then ask me to sign a paper that bore my name/address and the appointment time. She put in an appointment time 10 minutes after my scheduled time so I crossed it out and corrected it. She took one look at that and her body language seemed to be one of alarm and consternation. I was then told there would be an hour wait. I left.
08/05/2011Provided by Citysearch -
I have been a patient at Foothill Family Clinic ever since I moved to Salt Lake 15 years ago. I actually really like my physician, but it has gotten to a point where I just can't take the abuse anymore and it's time to find someone new.
A few examples of what to expect with this clinic:
1. Extremely long hold times for phone calls.
2. You will need an appointment for every little thing (just so they can collect an office visit fee. An example would be your an epipen refill for severe bee sting reactions, since the medication expires regularly. You don't have symptoms unless you've been stung...)
3. Phone calls are not returned in a timely fashion, if at all. Expect to have to call back for your answer.
4. The staff is EXTREMELY rude and smug.
5. If your doctor is out of the office, and you need a refill on a prescription, the secretary will tell you to wait until your doctor returns. She could care less if you are completely out of your medication.
6. The billing office will stalk you and treat you like a criminal if your copayment went up and you have a $10 balance owing for more than 30 days. (Which, since I am a regular patient, just ask me at my next appointment to settle the balance.)
7. Every time I have seen a different doctor, he or she has not listened to me, misdiagnosed me, and failed to culture my samples which has caused delays in my recovery.
The bottom line: the staff has zero customer support, the doctors and staff have a better-than-thou mentality, and it is impossible to get anyone to act like they care. I oftentimes wonder why most of the staff got into this industry in the first place. I am done being mistreated.
I urge anyone considering this office to stay far, far away. Unless you like to have your time wasted.
07/28/2011Provided by Citysearch -
Th moneyis is a horrible office with horribly rude staff and the worst doctors I've ever experienced. mainly Dr. Eborn. She doesnt listen, or care, and is flat out rude. No matter what your problem is she will give you every blood test possible and try and put you on anti-depresents. She has no idea what she's doing. tells me what ive been diagnosed with for years isnt the problem.... uh, but it is. she just doest want to write my prescription and wants more of my money that im paying out of pocket for every blood test possible, and guess what... nothing else is wrong with me. instead of admitting she doesnt know anything about my diagnosis, she tells me i don't have it. And again aside from the doctors, the staff sit there and joke around with eachother while im waiting in line with twenty other people. if you are awaiting test results, wait a long time, and call them because they won't call you. SERIOUSLY!!!!! DON'T GO HERE!!!!
05/28/2011Provided by Citysearch -
My doctor works at Foothill Family Clinic (FFC) and he?s one of the best I?ve ever seen. But on a day when I felt I needed to see someone fast, he wasn?t available. The FFC receptionist offered another doc. I figured since they had my records and I was familiar with the place, I?d make the appointment. The random doctor I saw was condescending and arrogant ? clearly lacked the ability to see a first-time patient. I can understand why some doctors are so distrusting because of rampant drug abuse, but well-practiced doctors manage these types of encounters well. Since InstaCare doctors only see first timers, my hunch is they?re more skilled and tactful with their patients and know how to determine who needs the help and who doesn?t.
04/07/2011Provided by Citysearch -
About 2 weeks ago I went in to get a lump on the bridge of my nose examined due to it increasing in size over the past few months. I got assigned to Dr. Jackson. Having only been to this clinic once and never meeting Dr. Jackson I had no idea what to expect. She said that it most likely is a cyst and asked if I would like to have it removed. I said yes and then she continued the conversation asking me if I would be worried about scars. As a normal guy I said no I am not worried about scars. She then mentioned that she could do it or she could recommend a plastic surgeon. She seemed to be a bit shy about doing it and then mentioned that she is a perfectionist. **ding, ding, light comes over head**. A perfectionist cutting into my face is about the best thing you could hear in that situation. So I scheduled to have it done by Dr Jackson in the next few days. It took about 20 to 30 minutes and the whole time she made sure that I was comfortable and not feeling any pain. Finally it is removed and the stitches are gone. What a fantastic job she did. I can barely see where she had mad the 1/2"" - 3/4"" incision on the bridge of my nose. There was little to no swelling and I am very confident that she got the entire thing out so it will not come back. Dr Jackson is very precise and detailed. What more could you want from a doctor?
So to anyone out there reading this I would strongly recommend Dr Jackson. She did an amazing job with my situation and as a bonus, she actually recognizes me after only seeing her twice before. So she gets extra points for being so personable.
03/15/2011Provided by Citysearch -
Staff is very immature and expects you as though you've worked at the place before. They act as if we knew the rules and are very stuck up even the doctors whom treat patients like they are in a rush.
Thanks Doc for taking my $20 then telling me to keep doing the same thing I've been doing. oh and thanks for letting me try to sleep in this pain im having and not giving me a thing for it.
The doctors here have obviously not been through very much schooling because they had no idea what was wrong with me.
Please steer clear of here if you can help it. Spend your money wisely somewhere else. Thanks for listening
01/26/2011Provided by Citysearch -
Dr. Williams has been the best doc I've seen in years! She spends 1 1/2 hours on your initial visit, making detailed notes on your case. Each following visit she will talk to you directly for 20 min. What doctor out there does this? I've never been to anyone before who gives you so much time. Yes, she is an intense, intelligent person who has an air of confidence and this could offend some folks. I like it and have found she answers all my questions, and has taught me to assess my own headaches and meds. She empowers her patients. She returns phone calls twice a day and doesn't use some bimbo teenager to return your calls or take your blood pressure or temperature.
I have found her so compassionate and understanding of my migraines that I have referred many people to her. She gives you time, attention and help. She's awesome!!!
12/13/2010Provided by Citysearch -
Tried to get my recurring prescription filled but was denied because they wanted to see me, even though my doctor had told me that I should remain on it indefinitely. With knowledge that I had been off my prescription for 5 days, they STILL denied me. The woman with whom I spoke with told me that the customer service problems I was experiencing were ""not her problem.""
Go somewhere else, people. These are horrible physicians.
11/29/2010Provided by Citysearch -
This is the closest clinic to my home so I go there when anyone in our family is sick. The office staff is worse than in any other clinic I have been to. You need to wait on hold for several minutes for the chance to schedule an appointment, more often you need to leave a message. The front desk staff once made me cry by not allowing me to see my doctor who was Shirley Ala at the time. I think she left the clinic because of all the politics, she had called me after she heard I left crying and asked me to come back to see her.
After I got new insurance, I started going back again and putting up with the aweful staff.
Susan Edwards MD once made me wait 2 hours to see her, so don't go with her. But the pediatric PA's will see adults and are good. Lara Pace and Jerry Kelty are excellent PA's and worth visiting.
The North Clinic is where I visit. They do clinical trials a lot so make sure you do your research before agreeing to any of those. Some are good, some not so good.
I gave them only 2 stars since they are only sorta good. They really don't try to be excellent and have poor management. But you can find a good doctor there if you are selective.
10/27/2010Provided by Citysearch -
Been a patient there for 20 years and like my doc a lot. Unfortunately, they see way too many patients per hours, which means I've had Scripts take as long as five days to be refilled and a visit can take hours. Great care but plan on having a lot of patience when you do business here. Waits can be long and the business office ruthless about collecting even before your claims are fully adjudicated.
09/30/2010Provided by Citysearch -
Both my daughters had the misfortune of being treated there. One was send home with an advanced bladder infection, in severe pain without the doctor prescribing any antibiotics for TWO days!!! Poor girl was in agony and the pharmacy kept telling her there was nothing for her. After two days calling for meds and getting poor excuses of the doc being so busy, I had to call angry and upset before antibiotics were prescribed.
My other daughter went in for severe abdominal pains that had been going on for two days. After examining her he said she had appendicitis and would get her a number to have it removed immediately. Advised her to stay away from the local hospitals because they would be too expensive for her. (Who is he to judge? and what price do you set for health and life?)She has excellent insurance by the way. An hour later he came in and said, never mind, your white blood cell levels are fine so just go home and keep an eye on your appendices. How does a 20 year old do that? She could not walk, sit or lay down without being in constant pain. He prescribed her lortab for pain and sent her home. When I went to see him for additional info or test results on perhaps pancreatitis, he laughed in my face and said ""are YOU the doctor now?"" I felt he was insulting, unprofessional and definitely not thorough enough in his examinations.
I urge you to find medical care elsewhere.
07/01/2010Provided by Citysearch -
I am quite surprised at many of the comments about Dr. Williams. I have chronic severe migraines and had hit a wall with my regular neurologist. I had three separate people recommend her to me. I have been seeing her for about three years now and she has always been sympathetic and listened to all my comments, concerns, and questions. She has given me referrals to a couple of other great doctors to help me deal with some of the issues that contribute to my migraines (sleep, etc.) Most importantly, she seems as determined as I am to help me get the migraines under control. Whenever I mention that she is my neurologist to other medical professionals many of them are familiar with her work and rave about her. I would highly recommend her.
09/30/2009Provided by Citysearch -
I direct you to my google review of Foothill South Clinic which is very detailed. Basically, I am a MD who twice took my 2 yr old son here for a severe limp in the setting of an URI (1st time) and gastroenteritis (2nd time). The 1st time the doctor misdiagnosed it as ""occult fracture,"" only for him to get worse, go to Primary Children's THE NEXT DAY where a pediatrician quickly (correctly) diagnosed it as toxic synovitis (diapproving of the clinics assessment). Foothill never sent the results of his xray (though I read it myself) and called a month later to ""check up on him."" PCMC called the next day.
The 2nd visit was last night where gi infection for a week and sudden onset of limp (again). Dr said, ""toxic synovitis"" but recommended to go to PCMC if I was presistently concerned (I think MD's treat MD's kids worse b/c worried of being wrong, etc). Scheduled for ultrasound of hip next day. Called peds orthro and explained symptoms, etc. and was told that I should have gotten basic labs if concern was high enough to order ultrasound as well as basic rheumatology labs because recurrent toxic synovitis is a sign of possible juvenile arthritis (not good to miss). i called back the clinic, told them what the specialists wanted, only for the secretaries to hang up on me once, transfer me to an inactive voice mail twice, and then not pick up the phone. i had to drive there to get the basic labs ordered that nigh, and the next morning my wife returned with son for the basic labs and requested the rheum labs (per ortho request). the pediatrician wouldn't order the rheum panel. per my wife, it was clear he was letting his ego put my son's health at risk without admitting that he was possibly incorrect to not at least talk about these diagnoses/workup. i was shocked hearing this because i looked it up and the literature clearly supports this concern with recurrent toxic synovitis and the peds either did not know this (which he should per ortho) or was too inconsiderate of my sons wellbeing to admit maybe the specialist was right.
as a father/MD, i am saddened that this clinic failed repeatedly to care for my son in an appropriate fashion. parents, i advise you to look elsewhere, as further evidenced by the fact that my son had loss of bowel control and did not even get an abdominal exam last night (a common sense thing, with the doctor only focusing on the hip).
07/03/2009Provided by Citysearch -
We have been patients at Foothill Clinic for 28 years. Dr. Dan Henry is the best! There was one rude doctor there years ago, but he has been gone for about 20 years, and we have not have any trouble with any of them since. The standard of care we receive is always top notch - we recommend this clinic to everyone!
02/21/2009Provided by Citysearch -
Horrible. Went to Dr. Dorothy more than once, trying to make it work and not wanting to be too picky. She hurt me, made me cry, and then insulted me for getting upset. She couldn't answer any of my questions, always gave a vague response and she refused to include my husband, despite our request BEFORE the visit. Her staff are rude and cold, like her. WORST DOCTOR IN UT.