261 W 2100 S, Salt Lake City, UT 84115
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
No coupons available at this time.
I shopped at this location on Saturday 1/7/2017. I did not get greeted by any store associate's, I did get greeted by your HP representative.
When I walked back to the laptop section there were 4 associates standing around chatting with each other and not engaging the customers at all, when I asked where an item was they pointed instead of walking me to the item, I asked two more associates and received the same response. I love shopping here unfortunately not because of your customer service but the items you sell.
I have been in retail since 1980 and know how important customer satisfaction can impact a retailer. Next time I need to shop a Best Buy I'll try a different location.
And finally regretfully I cannot even rate this location one star at all, but not able to post unless I do.
Possibly more training is needed in how to display better Customer Service.
I expected they'd hassle me when i returned a pooped-out digital TV converter. I had the original box, but no receipt. They let me exchange it ... no questions asked. Quick and easy. Customer service has improved a lot over a couple years ago, when it sucked big time.
12/17/2009Provided by Citysearch -
What an ignoble experience! High prices and half truths about the laptops and computers from quirky sales greenies. The hot laptop computer ""on ad"" I looked for are not in stock (they had a pink one). Try calling their line and its a recording, not the real store you are calling and they'll call you back in an hour. Try smaller computer outlets like Software and More or Video Wholesale Services in Holladay. MUCH Better service!
11/20/2009Provided by Citysearch -
Years ago I had a terrible experience at this store and vowed never to come back. Well, on getting a gift card, I came back. The customer service has improved so much there, it doesn't even seem like the same place. I have no problem shopping there. They even say hello when you come in, and thanks when you pay. What a concept!
I would say, though, to skip any interaction with the Geek Squad whatsoever. They, for the most part, have absolutely no idea what they're talking about and the service there is a joke. The only way to ever get something fixed is to straight to a manager. That mars an otherwise good review.
I have been dealing with this company for over a month. I first ordered a TV online from them On Feb. 22, 2009, and was double charged for the item. I then called to get the money back for the other charge. I was informed that they had to send a fax and never did so. I then cancelled my order and still no fax was sent. It has takin me over a month in a half to try and get my momey from then. I have delt with some very good people from her and some very bad. On of the women that work there told me that they have to charge twice and then i was told my my card company and another worker from Best Buy that "no i was not to be charged twice". I do not advise anyone to order from this company.
As for the BestBuy stores in salt lake Utah, If you are lucky enough to find the store phone nunmber in their web sites...
Ask the salesmen to search their store stock for a certain item. You want to buy it and have it installed today or tomorrow if possible. You will give them kids the " SKU" number and listen how they run around like chickens with heads cut off. In the mean time putting your call on hold, transfering to one extention, then to another, and somehow you'll find yourself talking to a pooy youngster that sounds like a high School drop-out that doesn't know his left from his right. Shame... you'll never be able to purchase a thing over the phone. and forget about getting an appointment to have it installed. Ahhh. BUT if you ask the same kids to recite by heart the biography of their U of U football players or the Utah Jazz scores for the last three years YOU'LL HEAR them lowd and clear. girls too. No lisping or any traces of mental retardation here. We are so prowd of our blessed offspring!! and to think this is the future of our country !!!
If looking for DVD's Best buy has a great selection. They most always have some really good prices on movies. I don't shop Best Buy for Employee know-how. If I am going to make a purchase I research internet first. Best Buy is a great place to get hands on use.