My salesman, Jake Wade, was nice enough, but started 'negotiations' at $2200 above the price advertised online. Once I pointed this out, he quickly backtracked when there was 'no way' he could go down on price before. I secured my own financing for the vehicle, and requested that they not run any inquiries on my credit report. The next day, I woke up with 9 new inquiries on my report from various auto finance companies, and they have done NOTHING to help remove/reverse these unauthorized credit inquiries. I also traded in my previous Honda, and two weeks later the credit union (also in Utah) hasn't received a payoff check despite me hearing 'the check was mailed four days ago' multiple times. However, they were very quick to cash the check I gave them for the new car. While signing the final paperwork, I overheard two salepeople talking about a customer that just left. They called him a "f**king idiot" for not knowing the exact mileage on his tradein. The Acura is nice, but I've never had a worse buying experience. I'll definitely go elsewhere when I'm in the market for a new car.
I recently bought a car at Mike Hale Acura and took it in to their service department for pulsating brakes. Andy (the service manager) went above and beyond to ensure outstanding service and care. Andy had the capacity to understand my frustration and provide quick solutions all with a friendly/warm demeanor. He even took the time to personally show me cool tips and tricks inside the vehicle. When asked for a shuttle ride, he provided a nice loaner vehicle for the night. In short, even after a somewhat disappointing experience with the sales dept, Mike Hale Acura's service team (specifically Andy) redeemed Mike Hale's reputation in my book!
My wife and I had a wonderful experience at Wade Auto Group. Everyone at the location is honest, straight forward, helpful, and easy to talk with. We had talked with other groups and did not feel comfortable with them like we did at Wade Auto Group. They answered all our questions, they offered extra options and did not pressure us to purchase anything. Thier product and experience did all the work. We walked away with what we wanted at a price that is fair and competitive. I would recommend Wade Auto Group to anyone who is looking to buy a quality used car or truck! Thank you guys! You are awesome!
Van BROKE DOWN after THREE MONTHS of owning it. Plus, when we purchase it we asked them to fix the sensor in the dash board and they did and failed again after a month. I just use the van to take my kids to the park so is not like I was racing it or doing much with it. The customer service was great but I don't know where they get their cars that they break down after 3 months of purchasing it. Perhaps they have a bad mechanic and they don't know it but we couldn't even go talk to them because we moved out of town. Bring a mechanic you trust with you or skip buying here.
Frankie and his Staff at the Broadway are attentive to detail. I bought my salvaged title 2012 Kia Soul that Frankie bought at an insurance auction, fixed the car up to better than new and sold it for a Very reasonable price. I was buying a car not a title. Since I was paying cash for my car I got a better deal than the local Dealer's could give me. My husband and I have already decided that our next car will be from Frankie because he does good work. We have owned our car now for over a month and we have not had one single problem. And we got a warranty on the car too!
Wade Auto Group was awesome to work with! They made my car purchase seamless and I recommend them to anyone looking for a used car. I told Austin (my salesman) the car I wanted and he went out of his way to get the car from another dealership even though they didn't have it on their lot. Awesome customer service! I ran the car financing through their system and they got me approved with the bank of my choosing. Go check this dealership out or give them a call and they will take good care of you.
I think people that go car shopping typically expect ahead of time that the whole experience will be a nightmare from all the horror stories out there, so they go in with negative expectations and create a negative experience for themselves without even realizing that they are part of the problem! ...we had a great experience, we were looking for a car for my son and the staff was very friendly and helpful. They had a great selection of vehicles and all seemed reasonably priced!
Very patient! I had to bring my 2 year old with us when we stopped in to look at cars last weekend. After about 30 minutes, he was over being there. I still had a lot of questions and since we were there, I really wanted to ask them. They brought over a box of toys and let him dump the toys out and didnt seem too bothered by his loud motorcycle noises. I appreciate their patience and kindness. Even though we didnt buy a car from them yet, we will be back.
We took our boat in for a summarize in 2015. The service was exceptional. So we brought our boat back for a winterize at the end of the season. The service was yet again, exceptional. Justin and Jim are so thorough and honest. I wouldn't trust anyone else with my boat, I have continued to go there and wouldn't think of going anywhere else. Thank you Marine Products Service Department and a special thanks to Justin and Jim.
Tracy was a wonderful salesman that helped us over the duration of almost a week. We don't buy new things very often and we are very picky on what we spend our money on. We ended up getting a 2010 Honda Odyssey that has everything we wanted in a car and it's perfect for our family. thank you Tracy, we truly enjoyed working with you and Markosian. I will be making sure to send other in the market your direction :)