Love going to this place for service and parts. Good selection and good pricing. Location is easy to get to and personell are very helpful. Love looking around at their new Crestliner and Ranger fishing boats. If I ever buy a new boat I will definitely consider buying here. Great people to work with..fun place to visit..
Service department was terrible. I had five recalls on my vehicle which needed to be done. I was told it would be a half day appointment to do all the work. I dropped off my truck at 8am. By 4pm that day nobody had called or updated me on the progress of my vehicle. I called them and found out that they didn't have all the parts after all for the "four" (???) recalls. There were five recalls that were supposed to be addressed. They said they were also only aware of 4 of the 5 recalls even though their original email stated 5 recalls and listed them. They were only able to finish one of the five recalls that day. I got a call a few days later about my appointment from Courtnie. I told her of the issues I had and she said she would call me back or have a manager call me. They never returned my calls. Maybe they are "listening" like their ads say, but that's about all they've done so far. After weeks of not getting called back, even after calling them, I was finally able to catch them on the phone and get my truck in to have the recalls finished. The day after recalls were done, I was cleaning out my truck so some friends could use it for moving, and I found covers, rivets, caps, padding, and broken pieces hidden under some cloths I had in there. These were things removed and broken during the service work performed, hidden, and not put back. So now I have to take my truck in a 3rd time for them to put everything back together? I was told half a day initially. Now it's turned into two full days plus however long to get the broken pieces replaced. This is unacceptable. But wait! The story continues! After months, they still haven't replaced the pieces they broke. What's more, they don't even do all the work that their however-many-point inspection states. For example, as given by the service manager, they don't actually check the cabin air filter even though it's on their inspection list. They guess its condition by using the condition of the air filter in the engine.
I live in Arizona. On 9/15/2017 I was dealing on the phone and email with this company to purchase a 2016 Ram 3500 Lariat Longhorn truck with fewer than 3000 miles. I had worked out a verbal agreement with Luis Tapia, salesman, and his supervisor on the phone at the same time, to purchase this truck for $55400, plus document fees and Utah temporary license fees, and no other fees. When I hung up we had a deal, and Mr Tapia was to email to me a memorandum of understanding. I never received this email, so I called him today, 9/16/2017; he informed me that the company sold the vehicle to another customer on site, after making the deal with me. To me this behavior is indicative of many bad things: lying, lack of ethics, dishonesty. I believe anyone who contemplates doing business with them in the future is taking a big risk. They are not trustworthy.
scammers. I bought a car from them with a clean title and one "incident" on the carfax report. Fast forward a couple years later when trying to sell the car, turns out the car was reported as a "total" loss in another state before I bought it, but it wasn't reported on the Carfax until months after I bought it. I've had constant body and engine problems since I bought it. I paid them at least twice the value of the car they actually sold me and now I'm not able to sell it with the bad carfax. Just don't waste your time even looking with these people.
BUYER BEWARE! We purchased a car from Mike Refy at Imperial Auto 3 years ago. We specifically asked if the car had been in any accidents and were told no. We went to trade it in on another vehicle and found out that it had been totaled in Colorado, brought here and retitled. Utah is a buyer beware state, which we didn't know either. They told us that even though blue book was $7500, we could only get $1500 because the car had been wrecked and the frame re-straightened. We have done some research and found out that this is why these guys sell cars much cheaper. Make sure you take anything you are looking at to a mechanic and then pay to get the CarFax or AutoCheck reports on these cars. Don't get taken like we did.
I used their online website to order a 2017 Ronix wakeboard. After placing my order, a man called me telling me he wanted to confirm my order because they were having problems with stolen credit cards. Few hours later, I received fraud notifications from my bank that my card had been used for purchases, totaling in a large amount. I sent an email & left a voicemail for the company to contact me. The bank told me there was no security certificate on the website, which can result in info being stolen. It was too ironic they called me telling me they were dealing with stolen credit cards, & mine gets stolen hours later. The next day, no one from Marine Products called me so I called again & asked for the same man who called me the day before. When he got on the phone & I began explaining what happened, he yelled at me & told me he didn't appreciate me accusing him of stealing my card (which I never once said to him). Then he tells me he's canceling my order & canceling my shipment. I call the company again & ask to speak to a manager. The receptionist took down my info, but still no phone call from anyone. I have no idea if my board is coming now, even though my bank told me that Marine Products had processed & received payment already. I call a third time & get a manager. He confirms my board was canceled from shipping. You just had a first time customer get yelled at by an employee, who is now dealing with disputed purchases on her bank card which coincidently was only used on your website that day, has had her bankcard shut down, is missing a significant amount of money, now has to wait for her "wakeboard money" to come back to her back account from you in 3-5 business days before she can buy a new one and all they do is offer is 10% off to ship me the same board when it comes back from UPS in a few days, using my credit card that I know longer have access to. Literally, he tells me he'll take my card information and process the order for me again. Unbelievable.
We took our boat in for a summarize in 2015. The service was exceptional. So we brought our boat back for a winterize at the end of the season. The service was yet again, exceptional. Justin and Jim are so thorough and honest. I wouldn't trust anyone else with my boat, I have continued to go there and wouldn't think of going anywhere else. Thank you Marine Products Service Department and a special thanks to Justin and Jim.
I was the biggest pain when deciding on a car. He was very patient and understanding with the concerns and needs. He has been a great help.
Continued to work with us until we found a vehicle that would work for our situation. Thank you sooo much!
Tim in the service department helped us out with a old mercury outboard engine that they usually don't work on. He gave us some professional advice and we are so grateful! We will continue to shop and buy from marine products pro shop from now on! Thank you so much for your help. Great people