Thanks to Mike and his techs for the great service. My bike was in and out in one day, the cost of the work performed very reasonable. So glad to have found Cycle House.
1953 S 1100 E Unit 521688Salt Lake City, UT 84152
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I have unfortunately trusted this service department twice. Both time I was quoted "a few days" I called at day seven and was told "a few more days..." At day 14, I was told the next day, The next day I was told a few more days.. still have not gotten a call at day 20... come on!
Great experience with this company! Above and beyond what you'd expect from an online purchase. I ordered late and they did everything in their power to make sure I had my gear on time. A+ customer service!!
December 2016 I took my atv in for normal maintenance and asked them to fix anything and everything that was not working properly. After getting my atv back the rear brakes were locked up and stuck. After a phone call to make them aware they had missed that one issue. The very next morning Joe Petty came to my property and tried to fix the issue but It happend to be internal and needed special tools to repair it. He came back a second time shortly after with the tools and fixed the brake issue on site, apologized for not noticing the problem and didn't charge me any additional fees. Now that's customer service at its finest! The atv has never ran better! If you want something fixed right and professional service I recommend Honda Susuki of salt lake. Thanks again guys!!!
Spent almost 20k on a new bike. Had it six weeks and the dealership has had it in to fix the ABS five times so far. This last time picking it up I asked the owner to give me more of an official guarantee that I don't have a lemon. He suggested that Utah doesn't have lemon laws which I immediately called him on. And of course the owner is going to be aware. The rules include street bikes and after 4 failed service attempts it is a lemon. His response was a very flat don't think you have a lemon. After showing that little integrity and the service center track record, the owner gets offended when I tell him his word alone wasn't worth anything. If I walked into a bank with five strikes against my credit, I wouldn't be offended at being denied a loan. These tactics by the owner are dishonest and trickle down through the whole dealership. The failed service attempts are somehow less irritating than the dishonest tactics.
I love intetermountain , they have great service, always friendly and helpful!
Friendly service, very knowledgeable, reasonable pricing and shop rate, stand behind their work and word
Called jake for help with my bike repairs. very friendly, gave me tons of info, told me what parts to order, told me ot meet him at shop NEVER SHOWED UP, WASTED MY TIME NEVER CALLED ME OR ANSWERED HIS PHONE. WHAT A "POS" THANKS FOR NOTHING, WILL TELL EVERYONE HE IS NOT RELIABLE..