This a great lot. The staff didn't swarm me when I walked on to the lot and they have been great with my Odyssey.
3149 S State StSalt Lake City, UT 84115
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for inf…
865 S State StSalt Lake City, UT 84111
Will Never return to this location!!!!! We have given them our business for years and multiple cars, but our last visit they went over our car looking for something, all the regular things passed but they found some random thing and failed the car!!!! Waiting room is disgusting as well, sorry, you have lost loyal costumers forever!
I brought my car here because my car was making squeaking sound when brakes are pushed. The owner (an old man) told me it is the rotors that are bad as well as the brakes. He quoted me for $254 to pay for labor and rotors. The brakes had lifetime warranty from AutoZone so they give a new one for me. After my car was done I started noticing vibrations when braking at 65 MPH in freeway. The vibration continued to get worse. It got so worse that the car could not stop very fast even at 45 mph. I brought my car back and they said they changed the rotors and they are ok and the lower control arms in suspension are broken. This was a new issue because it didn't exist before I brought my car for services here. They quoted me for $950 to fix the defect $810 for parts and $140 for labor. I bought the parts from Checker auto parts for $200 and when I brought back the car with the parts I bought, for them to fix, they said they will charge me $157 for labor. I asked for discount because we always brought our cars here for emission and services and recently I have paid them for 3 services but they denied. So I said I am not going to have them replace the part. As I was leaving the shop they told me that they were doing me a favor for bringing the parts from another store because they only use parts they buy themselves and that is made in America. They told me the parts I have is “Chinese” and it is bad. I told them I don't trust American parts and there is no way this part is made in America and he told me to "go back to your country" I was really offended by what he said and left the shop. I leave it for bbb to deal with this. Also when they did the oil change in my car they didn't clean the compartment where they drain the oil from and now when I drive my car I smell burning oil and smoke coming out from my car. I am very disappointed from their service and this is my last time I will trust someone this much. How is it justifiable to sell someone a part that cost $100 for $405? Just because my hair is black and I am not native they thought I don't know anything and they could charge whatever they want. Their service is a scam and I am sure so many other people are complaining about this business. Please avoid this place at any cost. They want you to keep coming back and therefor fixes one thing and breaks another.
After having my car for an entire day and charging me $200 to replace a $20 part that takes 15 minutes to put in, my car still wouldn't start the next day. I had to have it towed somewhere else where they told me they were unable to diagnose it, and also that the part that had been replaced at First Choice had been put in backwards!!! When I called them back to tell them this, they said there was no way the part could have been put in backwards and refused to compensate me in any way. I told him I would leave a bad review on every website I could think of and he was VERY rude and said he would sue me if I did that! I asked him on what grounds and he hung up on me. I'll be filing a complaint with the BBB. Don't take your car here!! They lure you in with their $17.99 oil change but they do schotty work and have HORRIBLE customer service. They are only getting a 1 star rating because they won't let me give a 0 star rating. I hope all the business he will lose over my reviews is worth keeping my $200.