I have been going here for nearly a year because they had much better customer service than Salt Lake Vapors on the kiddie corner. I bought a juice which he failed to specify would not smoke or work very well in my expensive vapor system. Alkaline he said was great flavor and organic. I didn't have time to look for something cheaper than an $11!! Dollar bottle in the flavor I needed. I had to be at work shortly. I tried this juice and out tastes like a blueberry plastic air freshener for a car. I figured they would take car of me since I had never asked for a return before and I was in there all of the time. He just tried to tell me how good it was and how natural it was. DOES IT MATTER? I.DID. NOT. LIKE. IT! So in the end this manager lost several hundreds of dollars to one $10 refund for a very loyal and regular customer who had never asked before.
Murray Smoke shop is very helpful they do their best to satisfy all customer needs we were recently waited on by a cute dark haired girl a younger age and was willing to show us the majority of the store before we made our choice to buy customer service is a #1 for me between her and the other lady there they helped a line of customers and spoke to each one as if they were friends and had visited many times. Great atmosphere and great products can't wait till i need something else or need more Ejuice they carry a wide line and everything i have tried i have liked. Thanks Guys you are some of the nicest none judgmental folks i have met......
I have read some of the reviews on this page about this smoke shop and would like to apologize for any bad services or products anyone has received at Utah Smoke Shop#2. My name is Gin and I am the new Manager at Utah Smoke Shop#2. We will be watching the employs closer when it comes to customer service and also problems with any products in are store. If any other problems occur please contact me or ownership @ email@example.com or on are facebook @ Utah Smoke Shop 2. Thank you and we hope to see you soon.
I bought what I felt was a rather expensive vape device. I used it for 6 weeks, about 10 times, and it broke. Guy working in the store was very sympathetic but really couldn't do anything. He said the owner will be in tomorrow. When I went back the owner wasn't there but another woman who said that the owner told her to take back my broken device and give me a new one. THIS WAS THE RIGHT THING TO DO ! I will recommend and shop at this store again.
Was informed that certain vapor tanks did not leak... had leak and went in an was told told "oh ya, sometimes they do that" also filters blow out quick. won't compensate for anything because he's to worried about making the money. won't replace an if he does offers to take 1/2 off but turns around an charges full price. prices also change every time when asked about a particular item..
I stopped there by chance looking for some eliquid that tasted more like regular cigarettes than what I got somewhere else. The lady was very helpful, and although they were sold out of what I wanted, she talked to her boss who went and picked up the product. I went back a couple of hours later. Very helpful and friendly staff. I will definitely shop there again.
This place is amazing! The owners and staff are very knowledgable and helpful, they really take the time to give you full attention and help you find exactly what you're looking for. There is so much variety, anyone is bound to find what they need here. The Smoke House is the coolest smoke shop in Salt Lake City area, I'd definitely recommend it!
I have tried lots of juice & prefer Maya Blends. This Shop offers Buy 2 @ $5.99 & get the 3rd for $1.00! Also, their coils for Kanger tanks are only 99 cents each! Awesome! (I've read the bad reviews and it sounds like poor customer service and upper management needs to be contacted)
Amazing place and even more amazing service. I was looking for cigars for my father in law. Found this place. The guy working was tall dark hair and stache, super nice,explained all the types I asked about and gave me tons of suggestions. Thank you Jordan you were very helpful
smoke drink secret place to go to pick up where they need your supplies the people there are very friendly restates very good care of you will do anything for you and so forth I'm happy to be going to that place smoke dreams is awesome