Although the process was an easy one, we decided to pay off the loan well before interest could be acquired.
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I enjoyed working with all the people involved with securing my loan with EnerBank. I always felt comfortable speaking with any of the representatives. I highly recommend EnerBank and will used them for future projects with my home.
Very easy to work with and went above and beyond to help us get our loan to replace our furnace and central air.
Immediate approval. Very easy process. Appreciate the zero interest if paid within one year. A great experience overall.
I was a Wells Fargo employee for 15 years (and a US Bank employee before that), and not one personal nor professional transaction I experienced at either bank was as convenient and efficient as the EnerBank lending process. Note: EnerBank is a subsidiary of CMS Energy, a midwestern utility. The Stagecoach has been outdone by the gas company. Excellent customer service (and an excellent loan product, IMO). Five out of five stars!
Hard to do business with. Replaced all my windows and the window company got the loan with them. I had no verbal contact, no email contact with anyone. Their site is not used friendly, can never find a balance of the loan. Would not use them again.
poor CUSTOMER SERVICE!! On 12/22/2015@ approximately 11:52 AM, I went to Kroger on 4115 Columbia Rd in Martinez, GA. Their Telephone number is 706-863-9635. I bought two American Express cards each for the $180.00 and $4.95 activation fees were paid. Upon getting home, only one card was found, but activation receipts for both were in a bag with only one of the cards (ending #5218). Card ending in #5200 was not found in the bag or any of the other grocery bags. I immediately went back to the store and according to manger it appeared that cards were placed in a bag along with the eggs. That is where the one card and receipts were found. I was told to call 1-877-297-4438 and report this for refund. I returned home and I called and spoke to someone who asked for the number starting with six zeros on the card! Please we do not have card, we only have the following on the receipt; stars and last 4 numbers of 5200 and 6 zeros for authorization number. Individual gave me a fax number to send receipts and my ID. The fax number of 1-866-840-4438 was tried until 2300 hrs. and I started again on 1-23-2015 after breakfast to no avail. My wife called 12-22-2015 and "Bryon" requested that she open other card and read all numbers to him from that card. That individual was able to see the missing card number and authization numbers, and activation numbers. He also asked for the above information to be faxed. THIS AM I SPOKE WITH "ALBERT", who requested all the same information as yesterday. When numbers for missing card could not be given, I was informed I had only 3 days to get infomation to them. FAX SAYS NO ANSWER and he his reply waws he could not assist us. My spouse requested to speak to a supervisor, Gary. He too said without seeing information he could not help us and to continue faxing.! My spouse requested and received the address that is on this site. This may not seem like much to you, but we are both retired and my spouse is disable, These cards were all we had for our daughter and son. Yes I bought another car, but that money makes us have to make decisions that affect our medications and which bills to be late on. We will send information by mail and we will keep trying to a :no answer" number hopefully you will reimburse with another activated card or monies. Your rating from these two senior citizens is less than zero at the present. We are also contacting the BBB here in Augusta, GA. Hope your holidays are what you intended!
most horrific experience I ever had dealing with a bank. ugh! I wish I would read some reviews beforehand. don't fall for their rates. would never do business again with these scammers
I want to thank Andy Gibson and the staff at Ener Bank for resolving this problem i had with my contractor. I can finally move forward and get my geo thermal job finished. Thanks again Sonny R.
I cant believe that in such a digital world, that Enerbank doesn't allow online payments. At least 10 years behind the times. And from the sounds of the reviews, it causes numerous problems with lost payments for customers.