I recently took in an old (1950's) camera for shutter repair and cleaning. The turnaround was remarkably fast, and the owner John took time to explain how he would do the work. It was obvious he took great pride in what he did. The service was friendly as well. I was contacted by phone as soon as the work was done, which took far, far less time than I expected.
Wow, what can I say. I've never had such atrocious service in my life. I brought two Ipods in to Forsters to have fixed. This was in January of 2011. I was told that they both needed either a replacement battery or logic board. We settled on changing the batteries first as they had the items in stock and didn't need to order any parts. I waited months to hear about my ipods. I stopped in on occasion to find out what was going on. After over a year, finally, on a stop in, one of the ipods is ready! I grab it and take it home only to find out that it is not fixed. At no time during my visits did anyone tell me that the other ipod was fixed or ready. I immediately took the ipod back and notified them that it was not fixed. after a few more stops in to check on my items, I was recently notified that they couldn't find them. I was told by the very friendly girl at the counter that she would look and give me a call later that day. about two weeks later I get a call from the owner, John Forster. He basically told me that because it was after 90 days from when the ipods were done, (remember that nobody told me the other one was done at any time and I was never notified that the original one was done), there was nothing that he could do. He had disposed of them. There was no follow up before any item was disposed of. As someone who owns a business myself, I will ALWAYS attempt to make things right, especially when we have been in the wrong. Please I implore you, if you have any item that needs to be fixed, be it an ipod or camera, avoid this shop. They have no sense when it comes to customer service or customer appreciation.
These guys fixed an old, but trusted camera for me while I was on vacation around the holidays, and really saved the day. I like my old camera, I don't need Photoshop to get the clear colorful pictures the way I like them and I don't plan on giving it up anytime soon. I couldn't find anyone else that could help me with that camera. I recommend them to family and friends in the area with any kind of camera problem.