Order placed on Thursday 08/23/12. I paid for 2nd Day Air delivery. On 08/29/12 seeing the order hadn't shipped, I asked to be credited for that charge. They said no, that there's a disclaimer on their site saying it "Usually Ships in 2-3 Days". They told me this 4 business days after order placement! Huh?! On 08/30/12, a full week after I placed the order, I asked the order be cancelled, I'd found the batteries in stock elsewhere. I was told I'd have to pay $722.81 (50%) restocking fee. Hmmm.... this, for an order that hadn't even shipped! In my opinion, the web site should've told me "Out of Stock". Plain English for there WILL be a delay, and I wouldn't have wasted $$$ on expedited shipping. There was no indication these batteries were back-ordered. Allowing customers to pay the expedited shipping charge for items that aren't readily available to them seems unconscionable. Two points... 1-How can customers be allowed to pay for expedited shipping, when Battery Specialists knows there's no way an order can be completed in (in my case) 2 days? Battery Specialist's apparent delivery philosophy is "Yes, we can ship 2nd Day Air, and when we get around to shipping your order, it'll be sent 2nd Day Air". 2-My order shipped 09/04/12, 7 business days after order placement (not the 2-3 days noted on their site). The batteries finally arrived 09/06/12, totaling 15 days. Sure glad I paid for 2nd Day Air; no telling WHEN it'd have been delivered otherwise! Thank you Battery Specialists, it's been amusing.
4040 S State StSalt Lake City, UT 84107
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts dis…
When I entered the store I was greeted with a hearty HELLO!! from Chris and Phil. Of course I stopped dead in my tracks and looked behind me...I mean am I THAT important? I don't even get that sort of greeting at HOME! It turned out that I AM that important at PC LAPTOPS. Chris took time to listen to me about what I WANTED in a laptop, and he patiently articulated what I NEEDED to more than do the job. No pressure during the "here's your options" phase of the pre-build consultation. I wanted something GOOD, but I got something extraordinarily GREAT!! FAST FAST FAST computer!! I even had the computer that same day. The best customer service, the planet's BEST warranty, and a laptop I take time to brag about daily. Best experience I ever had when purchasing anything at all!!
The ONLY reason Sprint still has my business is because of an employee at this store. I went to this store at the end of my rope because Sprint's customer service line, and two different sales people, AND a district manager, all gave me contradictory information about the plan I was trying to sign up with. One salesperson even tried to get me to sign a contract for a plan I didn't even want! It took me 3 DAYS of talking with these people and they STILL couldn't figure things out. Finally I tried this location, and a gentleman was able to set up my plan in about 5 minutes. I only gave 4 stars because I feel there should be a HUGE THUMBS DOWN FOR SPRINT, but this location hires good people!!
Catherine is mega happy with her new 636 laptop....very fast...Jason and Matt were very helpful....explained things so even my computer impaired brain could understand it...and speed ..one day is all it took..computer done and ready to go...plan on buying a desktop soon...PC LAPTOPS..they really do love you...BUY AMERICAN...CHILEDOUG
Great guys, they know what they are doing. I have visited few stores before here and these people were the only ones to know better that the other metropcs stores. Thank you guys!