I wish to thank all the employees at Containers Direct Tile & Stone for all of there help. I have purchased 3 separate granite counter tops all have been an exceptional value. Because the cost has been so reasonable I now want to change the rest of bathroom counter tops. I recommend shopping here. Thanks again, Dave Johnson.
My husband and I had an incredibly positive experience with this company. We were treated well by a professional and knowledgeable associate. We asked numerous questions about porcelain tile, marble and granite pros and cons and were able to obtain about 1200 sq ft of vein cut San Michel 1'x2' with amazing results in our home. Futher, we made marble bathroom countertop selections for 3 bathrooms. 2 with Casper White and 1 with Carrera, and were stunned with incredibly gorgeous results. The granite we selected for our kitchen was very fragile as it had numerous crystals, though the aesthetic appearance far outweighed the risk as it is absolutely spectacular! We also had a marble and white 1x2" which came in standard 1'x1' sheets of Nero classic backsplash which proved to be an outstanding choice to tie our knotty alder cabinets with the antico blanco granite. Our kitchen and bathrooms are exquisite as the complements are pouring in with an abundance of oohs and awes. Costs of materials were overwhelmingly affordable and we were beyond pleased with what our budget afforded us. We had made some changes from our initial choices and had no trouble being refunded the difference. We have and will continue to refer friends and family to Containers Direct!
Save your self the grief that I've experienced since having Black Granite install my granite counter-tops. Black Granite installed my counter-tops in the fall of 2012. Shortly after the installation took place I noticed a crack in the narrow piece in-front of my sink. The crack(not a seam) was very much a surprise to me and was very upsetting. Upon closer inspection, I learned that the crack was filled with epoxy. Regardless of the fact that the epoxy didn't do it's job, the fact that they hid the crack from me is what is most upsetting. Now after months trying to come to a resolution I'm told that they aren't responsible for the crack (despite the fact that the crack occurred upon installation and their attempt to hide it from me was a failure). This is a poorly operated company that uses inexperienced amateursThink twice before hiring them to do your granite install!!!!
My wife and I chose to use black granite because of local friend recommended them. After our experience none of us will ever recommend them again. We were told 2 days before install that they misquoted us 2k dollars. They told us they quoted us for quartz not granite but I have a quote Steve sent us that clearly shows granite. My wife and I also told them from the beginning we didnt want quartz only granite. Anyways we ended up going to another local granite shop called bedrock they gave us the exact same granite we were suppose to get with black granite for $1500 less the black granite tried to charge us and they guarantee to have it installed within 10 days. Black granite put us in a crappy situation and wouldnt help us or work with price at all even though it was there fault. They also cost me a lot of money because we now had to reschedule the backsplash install and appliances. I personally would never recommend working with these guys. They dont stand by there word and they could careless. Best of luck
This company installed a counter top for us. After 3 months the seams started to warp. We made two attempts to get the issue resolved with no success. They claimed that the damage was due to water exposure. The fact is that the counter was not sealed and glued correctly at the seams. Beware of there " we have been in business for 40 years" pitch. They did absolutely nothing to resolve the problem.
This was honestly one of the most horrible experiences of my life. THESE ARE NOT CONTRACTORS. Pibi tile was late on everything, slow, rude, and in the end, I didn't even let them finish the project because I was so fed up with everything and took a hit on the money they had already taken from me just so I didn't have to deal with them any longer. Maybe they are good at tile, but not a thing else. Save your money, time, and tears, and avoid them if possible.
I am a firm believer that you get what you pay for. In this case, i got that and much more. Could I have called around and found someone cheaper? Maybe, maybe not. But what I got was someone who operated as a Project Manager -- I got someone who manages their business as a true professional shows up as promised, made recommendations for color and design that were truly great ones, and did the project on time and at the price quoted. I am extremely pleased with the exceptional quality and would recommend this business to all.
This operation was a total nightmare to deal with! If you think putting up with poor service is worth it to get a lower price, this company will convince you that is not the case. We ordered tile and they told us it would take 7-10 business days to arrive. After 10 business days we started calling. They never returned our calls. When we did get a hold of the lady at the front desk, she said she still didn't know when it would arrive. she wouldn't look up the order, she wouldn't inquire from the source or look up a tracking number, she just said she didn't know. When we pressed her and said we would come down to speak to the owner to find out more (because she wouldn't put the owner on the phone for us) she told us not to and told us the tile would be in the following tuesday (about 4 more business days). When we showed up on Tuesday, she told us she had cancelled the order because she "hadn't heard back from us" even though she had never asked us a question. And though she cancelled the order, she still hadn't refunded our money for the order on our credit card, she had just cancelled the order. Now she said it would take another '7-10 days' to get the tile if we reordered. The front desk lady is an absolute nightmare! DO NOT waste your time with these guys.
Ruined tile jobPaid twiceNo restitution even for materiais
I wish I would have read these reviews prior to selecting this company. Not worth the price you pay -- pass on this company and look elsewhere for your countertop needs. They pull a bait and switch with advertised prices. They told me they didn't have any $25/sq ft granite in stock they advertised and it would be months before they had it in. Their next options are in the $35+ range. Their installation is terrible. Even on smaller countertop sections they will use multiple seams, in order to maximize the usage of their granite slabs. This results in a very non-congruent look with the grains of the granite. I called them to have them come out and review, which they did, but then will not return my call after 3 weeks and haven't made an attempt to replace one small section (a compromise really that I've even afforded them) to make it look more congruent. Look elsewhere.