They never missed a trash day and were always on time but I canceled my other garbage service for them for the simple fact that they Recycled. Well, they don't really. two weeks in a row I watched them dump the trash and the can for the recycling in the same trash truck. I called multiple times to try and figure out why I was paying extra for the recycling can and in the end they were just dumping it in the trash truck. I am an advocate for the environment and it burned my bottom to watch them do that, not to mention the time it take to clean and break everything down properly to be recycled. It took two week of calling every other day to get someone on the phone just to cancel the service. If your looking for great service that has recycling in Rowan County outside of City Limits, All American does a great job and they answer the phone the first time you call.........
5. AW Waste
They are a horrible company. They just hire a local company to do the work but then charges you double, or more. Just find a local company to do the…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
I was astonished at the way I was treated when I called to set up service and inquire about payment. It is extremely difficult to reach someone by phone and when you do speak with someone they are very short and rude as though they don't even want your business. Trash is not picked up consistently. This is apparently a very small company that cannot support their customers. Terrible customer service!
I have been calling them everyday for two weeks. They don't answer the phone and the voice mail is full, so I can't even leave a message.
Two weeks ago the drivers broke a wheel off our container. I tried for two weeks to contact Alexander Waste Systems. It is very difficult for my husband and I to roll the container out to the road and back again. Now my husband has had a heart attack. I can't roll it out on one wheel by myself.
Absolutely terrible customer service. Received a letter stating I didn't pay for May (I did) so I try calling and I send ANOTHER payment for may and receive yet ANOTHER note for May. I leave 2 voicemails, no call back. Tried calling owner, no answers. Now they have stopped picking up my trash. I have paid May twice now and my trash is not being picked up. Avoid Alexander Waste at all cost. Terrible business.
We have used this company for 15 years. They are a good company unless you need to communicate for a problem. I called many times recently because they didn't pick up recycling for weeks, a service that i paid for. I begged for a return call to see what the issue was. I am currently paying for recycling while having to put it in with my trash. I am still waiting on a return call a month later. I am looking for a company with better customer service. Also one who accepts debit card payments.
Horrible customer service....half time truck is broke or something is causing trash not to get picked up.
Alexander Waste has terrible customer service. We have been using them a year now. They did not pick up our trash last week. We called four times, having to leave messages, and at this point (a week later), have not heard back from them.