I made a reservation online for a vehicle at my local branch in Concord and they called me the of the pickup saying they have no vehicle available for me that day. I was super furious and worried because my weekend was already planned. So they called me again said they have a car ready for me for pickup in Salisbury, NC.So I went and got one. The manager there name Mathew was so super nice helping me forget my worries for the weekend. I wish all who work with customers were all like Mathew. He definitely deserves a raise or promotion for what he did for a customer. Going above and beyond his call of duty. Thanks so very much Mathew.
Most of my experience was fine. I gave them 2 stars because they were scheduled to pick me up and after two hours of waiting I called and they said they didn't find my address yet they never called to say they couldn't find my house. This was very unprofessional. The other reason I gave them a low review is because the car I rented overwhelmingly smelled like cigarette smoke.
Great Customer service! Everyone is so professional and friendly. I love the service Enterprise provide to their customers. No wonder Enterprise-Rent-A-Car is rated number 1 in the USA and International! I will always recommend Enterprise to all my friends and family members. Thank you so much for excellent customer service.
I enjoy working with my local Enterprise business. They have always been professional and did whatever they could to accommodate me. They are very friendly. Matt runs the office very efficiently Thanks staff!
I have rented from this location numerous times. Each occasion i was very satisfied. The customer service is very professoonal and i have never had a problem. I will continue to use and reccomend this location.
Everyone is very friendly and helpful. I have always enjoyed doing business with this car rental company. They usually always have my vehicle ready for me when I get there.
Very professional and customer oriented!!! A pleasure to do business with. Just a heads up... It's much cheaper to return it to the store where you leased it from.
Both Matt the GM and Alan are terriffic! I am a Platinum Tier Enterprise member and rent from the Salisbury location each week. Great job Matt and Alan!!