Herl's remodeled my powder room, guest bath, and installed shower doors in my master. Design team is first class with great ideas. Project was completed on schedule with no surprises. Techs left work area clean and manageable each night. Definitely recommend.
1325 Mount Hermon Rd Ste 15aSalisbury, MD 21804
From Business: Established in 2001, Mr. Meticulous Cleaning Service is a full-service commercial cleaning company. It specializes in a range of janitorial and office-cleaning se…
Herls is awesome. They remodeled my bathroom in 2 days and it looks amazing, the crew was professional and curtious. I would recommend them to anyone.
Got a quote from this company after having just moved into the area. Our bathroom was in much need of repair, but we wanted to get quotes first. First, I was told after making the appointment that I would need to make sure I remind my husband of the appointment and that they would not show up unless he was there. Next, for a small and very simple bathroom remodel (new basic tub/shower and flooring), we were quoted $9k!!! WHAT?! So we told them we would think about it and get back to them after getting quotes from others. The other quotes in the area were much more reasonable, and nearly half the price, so we called Herls and told them we would not be using them. In about 6 months time, we had received about 7 phone calls from them, and had to get very nasty about them not calling us back. We had blocked their number, but they get sneaky and call from unblocked numbers.
Living in the past. Got a call from Vickie to set up appointment for initial consultation. She mentioned it would take 90 mins and wanted to know who owned the property first. When I told her that both my spouse and I jointly owned, she insisted that my spouse be present at the meeting otherwise it would cost me $150.00 or reschedule when my spouse can attend. Who conducts business like this today? Unreasonable and very rude. McCarthy 4/29/15
I had our acrylic shower installed and tub reglazed in June. The transaction began in April and was filled with issues and poor customer service by Ryan S. The project cost $2179.20. Ryan stated that we could finance the cost for a year at zero percent interest as a promotion. I noticed on my statement from Wells Fargo this month, that I had been charged interest. Knowing that Ryan had told me that there would be zero interest for a year, I called Wells Fargo about the mistake. They told me that Herl's had provided them with a rate of 12.9%. I came home from work and found my paperwork. Ryan did not write the interest rate ANYWHERE on my paperwork. He verbally told me zero percent for one year. I NEVER would have agreed to finance the work for 12.9%, as I would have simply paid in full with money from our savings account. So now, the $2179 project has cost me an additional amount of interest! I blame myself partially for not reviewing my statements more closely when they arrived each month, however, I was assured by a friend that Herl's was a great business with an upstanding reputation. It's amazing that one poor sales rep has managed to screw me over so many times. I unfortunately will never be able to recommend Herl's to anyone based on my experience with Ryan. The work was excellent, however, the customer service and communication from Ryan was worse than abysmal.