Had been a fuel oil customer for well over 10 years, at times with more than one property and their fuel service was fine... aside from their driver running into a fence twice. Once replacing a small section but next time patching it with glue and caulk. Nobody else ever ran into the fence even moving heavy equipment into my yard.However trying to switch some propane service to them was a nightmare that dragged on for over a year and caused me to renew current provider. They don't call back, actually after 3 or 4 calls simply asking if/when they could come ... no call back causing me to scramble to find someone else.The experience I had with their propane people was the worst customer service I can recall... well actually no customer service at all. Coincidentally a very similar thing happened to a friend trying to use their propane service. Now canceling everything with them.I always paid very promptly.