What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
2115 W Zion RdSalisbury, MD 21801
From Business: Let Maaco Collision Repair & Auto Painting, turn the car you drive back into the car you love. As America’s #1 bodyshop, Maaco Collision Repair & Auto Painting ar…
115 E North Pointe DrSalisbury, MD 21804
From Business: Home Services at The Home Depot is the top choice for home installation & repair services in Salisbury, MD. Our local installers will do the work for you. Schedul…
420 Snow Hill RdSalisbury, MD 21804
From Business: Expert Collision Repair, expertise in Auto Service and repair. we give free estimates, rental car, towing and unibody repair. The auto repair market has a lot of …
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
Finding a shop that you feel you can trust is hard to come by these days. I believe I found this with Campbell's Collision Repair. When discussing previous money spent for repairs to fix the same problem Randy said "not all repair shops have Christian values" AINT THAT THE TRUTH!! Also my vehicle was detailed and Randy even gave me tips on products to buy to keep my high mileage vehicle running smoothly. Top Notch in my book.
Didnot have good experience. Thought I made a right decision didnot turn out to be the one. The car came out with engine light on and more internal problem than it had before. The owner told us to talked to the insurance company and they can do anything. I get it it's the way to make more money but have to have some professionalism. Though after the fixed time was twice than promised with lots of call from out part, they gave us discounts. Just didnot feel like Campbell works for customers, that's all
Being my first car accident, I wasn't sure how to about getting the damage repaired on my '99 Civic. Kelly's Collision was really close to where I lived, so I brought my car there. The service couldn't have been better!First, the gentleman who helped me gave me a ton of discounts and was very thorough in assessing the damage of my car. He even took time to find cheaper parts than what his database suggested. What really made me happy was that the quoted price was a fixed price...regardless if the work ended up costing more. They even did some free touch ups for me.The work only took a few days and the car looks better than ever. Plus there is a lifetime warranty on the areas they fix!I highly highly recommend Kelly's Collision.
Affordable prices and very caring people. That's hard to find when dealing with car shops. Anytime I need any work on my car I'm going there with no hesitation. Thank you Lester for taking great care of me and my car.
I have to second E J on this. I took my vehicle there to get repaired and was told everything will be ok and the insurance company will pay for it all. All I had to do is pay my deductible. When I got my car back, I noticed that it didn't look right (the hood and front fenders didn't line up right). I told him that it didn't look right and he tried to tell me that was how it was supposed to look. I told him it did look right and I wanted to see the estimate for what he did. He refused to show me the estimate. He then became very irate and belligerent and started threatening me like the previous posted with the statements about where you live...because my home address is on the estimate. I finally just took my car because I was a bit scared. I called the insurance company to get the estimate and found out he: 1. Didn't paint the areas they were paid to paint, 2. Were paid for parts they never replaced. and 3. "repaired parts that were safety and structurally unsafe to repair" (that's what my insurance company said was why they paid him to replace them but he never did). Please, for the love of god, do not take your vehicle to him for repairs if you value your safety. Businesses like that should not be a part of our community.
On Friday 1-4-14 I ran off the road into a ditch with my 06 Jeep Wrangler damaging the front fenders.Sat. 1-5-14 began calling Salisbury body shops to see about an estimate. I found Campbell's Collision Repair, Inc. in Fruitland which was open Sat so called them. A young lady answered and I told her I needed an esitmate and the Jeep was completely driveable, could I bring it in. She spoke to someone in the background (apparently Randy) and then came back and said they would tow it in for me at no charge. I resisted a bit because I wasn't sure I wanted to have them repair it until I had an estimate but she said they just got a new tow truck and wanted to try out the new toy. Randy got on the phone and after I asked what if I want to get an estimate elsewhere he assured me that they would tow it to their facility free and I would only have to pay if they had to tow it somewhere else.I asked when I could expect and estimate and he said Monday Jan. 6. So it sounded like a good plan and I asked them to come get it. They came and got it later that day.Monday came and I waited until late afternoon trying not to be a pest but then called and spoke to a woman who didn't seem to even know they Jeep was there and told me Randy would have to get back to me.I let Tuesday pass and called Wednesday 1-8 morning again to find out the status. A woman told me on the phone something about Randy's wife having a baby and some issues they were having with their heat due to extreme cold. Again I was told Randy would get back to me. I had found some fenders online that I would have bought except shipping would have taken several days and I did not want to delay the repairs.I refrained from calling them Thursday, again trying not to be a pest and allow them time to do what they had to do... no call.Friday morning (1-10) I decided to try to find out at least when I could expect an estimate, so I called and spoke to a woman again who again said Randy would have to call me back she did not know anything.A bit later that day I decided I might want to take the vehicle to another shop since nobody there was even telling me when I might have an estimate, so I called a couple other shops.Another shop was able to go get the vehicle and said they would have an estimate before they day was over so I decided to go ahead and have them get it from Campbell's.So I called Campbells and spoke to a woman explaining that I was really sorry but I was sending someone else who seemed able to get this situation moving so at least I know where I stand with the cost.A few minutes later Randy called me and again I apologized but stated they were almost a week late with the estimate and nobody had even got back to me to let me know anything. He became irate and told me "fine, you owe me $100". I disputed this reminding him what he originally told me about the free tow and then he went into some ranting saying he had already ordered parts. I questioned this because normally you don't order parts until you have an estimate and it is accepted by the customer. He became enraged and unreasonable and even gave me a veiled threat saying "remember I know where you live".After listening to him rant and threaten I told him although I didn't think I owed him I would bring the $100 and he insisted "it better be today!" I informed him that I would post this incident in online reviews. So I proceeded to get ready to go give him his $100 under protest.A short while later a woman called from there saying Randy told her to call me and tell me to forget the $100. I advised her that it's extremely unprofessional to say the least to threaten people in the course of doing business.So although I can't rate their work beware you are dealing with a threatening hot-head
you cant find a more professional caring crew, My 2002 Lincoln was in an accident and I was afraid the ins company would want to total it. Kellys fixed it looks like the day it was bought I cant say enough good things about their work.
Kelly's did an outstanding job on my daughter's Mazda. While she was away at college she had an accident. We took the car to Kelly's and they handled the entire claim. The body work and paint was nothing less than professional and perfect. 5 stars!!
Painting can be a significant undertaking, whether you're painting just one room or an entire home. While some people like to take on this project themselves, many choose to hire professionals to ensure the task is completed correctly.
Matte paint doesn't have a shiny quality when it dries, which many homeowners prefer for their interior walls. This is the most popular style of paint for homes. It covers up irregularities in the wall well but is also easily blemished.
Matte Enamel Paint
Matte enamel paint has all the positive qualities of matte paint but will last longer and isn't scuffed as easily.
Gloss paint will dry with a shine to it and is the second-most popular choice for interior wall paint. The shiny quality highlights imperfections in a surface, so people tend to stay away from it when painting wood.
Semi-gloss is also shiny but less so than gloss paint. It's more commonly used on trim than on walls.
Satin falls somewhere between gloss and matte in terms of shininess. It will highlight imperfections well, like gloss, but is easy to clean.
Eggshell is also between gloss and matte on the shininess scale, but it won't highlight imperfections quite as much as satin, semi-gloss, or gloss.
Exterior paints have similar choices for finishes as interior paints, but the pros and cons can be different for outdoor use.
Though gloss paint will make imperfections easily seen, it will also hold up to the elements the best. This paint is best suited for areas of a home or building that are frequently used, like door frames.
Semi-gloss paint is similarly long-lasting but isn't as shiny as gloss.
Satin paint is commonly used for siding but will display irregularities underneath if the siding isn't in good shape.
Flat paint is the best choice if painting over siding that has many dents, scrapes, or other imperfections.
If you're repainting a home that has been previously painted with oil-based paint, your best bet is to stick with this option. Water-based paint layered over old oil-based paint will peel easily.
Water-based paint, or latex paint, dries quickly and cleans up easily, making it the preferred paint for a home's exterior. It will also expand when warm and contract when cool, which means it will hold up in all types of weather.
When embarking on a project as big as painting your home, it's important to know ahead of time what kind of quality you can expect from the painters you hire. Don't settle for the first one you find or the cheapest option. Instead, do your homework to be sure that you hire a trustworthy professional who knows how to paint a house well.
The first thing you'll do when hiring a painter is request quotes from three or four in your area. If you reach out to too many, you'll wind up wasting time narrowing down your list; too few and you may not end up with the best quality or right price.
The typical price range for an interior paint job is between $400 and $4,120, with the average falling around $1,670, depending on the scope of the project and paint requests. It will typically cost around $380 to $790 to paint a typical 10-by-12 foot room.
The cost to paint a home's exterior is a little higher: between $730 and $5,600, with an average of $2,624. The typical home of between 500 and 1,500 square feet will generally cost between $1,000 and $3,000, but this will change depending on the number of stories and home location.
If a quote seems high, ask the contractor what is increasing the price point. Perhaps it's something that can be negotiated, or maybe this business is just overpricing their services. On the other hand, be skeptical of any price points that seem unfathomably low. There could be a reason their prices are below the industry norm - perhaps their quality standards are uncommonly low, too.
Once you have quotes, conduct an over-the-phone interview with your prospects. Some important questions to ask your painter include:
1. Do you have insurance?
It's never a good idea to hire a contractor whose business isn't properly insured. Ask both about comprehensive business liability insurance and workers' compensation, and don't be hesitant to ask for proof. If you are unsure of the validity of the insurance, you can also call the insurance company to double-check that it is an active policy.
2. Do you have a warranty?
Not offering a warranty is a red flag, and you may want to be cautious about hiring a company that doesn't provide one. If they have a warranty, ask how long it lasts, and what it covers. Additionally, you'll want to get the warranty in writing should you need to refer to it later.
3. Who, specifically, will be in my house, and can I trust them?
You always have a right to know who will be entering your home. If the person you are speaking with says he or she will not be personally supervising the project, ask who will be, what their role is, and how long they've been with the company.
Also, don't be afraid to ask if the painters are trustworthy people. Unfortunately, there are plenty of cases where a painter has stolen items from a home or caused damage to the house or injury to the homeowner. Subcontractors may not be as skilled as employees, and the contractor you're hiring may not have much experience working with them, making them more of a risk. Additionally, ask if the painters are employees or subcontractors, and what the screening or hiring process is like. If the company conducts background checks, that's a good sign.
4. What kind of training do your employees receive?
If the contractor makes a point to train new hires on safety techniques as well as quality standards on the job, you're probably in good hands.
5. What kind of paint will you use?
The quality of the paint will affect how good the walls look when the project is completed. If your contractor says they plan on using a paint you don't like, feel free to request an alternative.
6. How long have you been in business, and do you have references?
A well-established company will have more experience and likely more references for you to reach out to than a new company that's just getting off the ground. Be sure to ask for references so you can speak to former customers about their experience working with the painter. When speaking to these people, ask about:
7. How much wall prep is included in the price?
For a long-lasting paint job, a clean wall is crucial. Ask how they plan to clean your walls, if at all, before getting started. A high-quality company will thoroughly prepare a wall so that the paint will lay smoothly and last a long time.
8. Are you active in the community and are you involved in any trade organizations?
Community involvement shows the company:
Additionally, being active in trade organizations indicates it is likely up to date on the latest industry best practices and that the company is dedicated to its trade. Also, a Better Bureau Business membership demonstrates the company is stable, confident, and willing to let potential customers check them out before hiring them.
If the company you hire is involved in a trade organization, it shows they take pride in their work, and are dedicated to providing quality service. Some top trade organizations painters might be a part of include:
Painting and Decorating Contractors of America
PDCA connects painters and home decorators through local chapters and councils. The organization also provides webinars, educational videos, and podcasts so members can stay up to date on the latest best practices and news.
American Coatings Association
The ACA doesn't focus on best practices so much as it does on best products. The nonprofit is dedicated to research and development of high-quality paint products as well as sustainability issues.
Finishing Contractors Association
The FCA has members that are painters as well as professionals who focus on flooring, drywall, and other elements to home construction and renovation.
Better Business Bureau
The BBB isn't a painter-specific group but rather an organization that is dedicated to ensuring that consumers can access information about anyone they do business with. The BBB also rates companies based on a Standards of Trust scale, which goes from A+ to F. A company doesn't have to be a member to get a grade, and it's a good idea to check to see how your contractor is scored as well as its membership status.