Salisbury Taxi Co
1501 Edgemore Ave, Salisbury, MD 21801
Scheduled a pickup the night before. When I showed up in the morning, apparently the taxi arrived 10 minutes before the time I asked it to arrive. I called in and the phone worker said that she would dispatch another taxi. I ended up waiting another 50 minutes for a taxi that would not show up, what the actual hell.
The night manager Diane is the most rude and ignorant dispatcher and manager. I will never use this company again. The cab driver was nice but I feel sorry for any company that has her as manager. The price is never the same. I doubt the owner even cares. Your business will never thrive with dead beats as managers. I only picked 1 stars because I had to select something.
I've used this taxi company quite a few times over a span of years, and I've noticed an incredible decline in service, and incline in pricing. They've been late and I've had to call repeatedly in recent months, and the phone operator has been brusque, to say the least. Today, she hung up on me twice and refused to give me her name and put me through to her manager, which she referenced earlier in a price and later claimed to be. I'll NEVER use these services again, but not before I track down this particular woman and make certain I complain to hee employer, regardless of the outcome.
Normally I would recommend this taxi company but not after my recent ride. The ride back to Salisbury was very uncomfortable not only was the driver rude but he was listening to a radio talk show in which the host expressed his dislike of the president and black people. Everyone is entitled to their opinions but when it offends your customers and your aware of the fact that it offends your customers that is just disrespectful. Regardless of the terrible customer service I believe in tipping, I tried to tip the driver and he refused my money....I guess my money was to black for his taste. He also gave me quarters for my change....what the hell am I supposed to do with a bunch of quarters. I have nothing but praise for the companies operator she is very pleasant and nice. It is too bad this company allows one driver to ruin their business for them. I guess Im from the city so im used to newer vehicles, for crying out loud there is no reason why a cab company should be using outdated and old vehicles in 2015.
If this is the only place available then I guess you better suck it up and use these guys, because it will not be fun. The operator's "customer service" is downright insulting when you call. I even got hung up on when I called back after the taxi never showed up.
Don't use this place unless you have a gun to your head.
So far in my first year at Salisbury university I have used 3 taxi services to get from the school to the greyhound station for when I need to go home. Bailey's Taxi and City Cab both have the annoying habit that even if you call ahead that day AND call again 20 min before when you want them to be there they still don't send a cab out until the time requested for them to be there. Salisbury taxi was there for the time request without needing a reminder phone call. They also charged $6 for the same ride that city cab and baileys taxi charged $8 for but I was so happy to just have a taxi actually be there for the time requested that I gave the guy $10. The cabs aren't in great shape but neither is any cab in any company in Salisbury so I definitely recommend using these guys.