Chesapeake Waste Industries
7353 Brick Kiln Rd, Salisbury, MD 21801
|Mon - Fri:|
|Sat - Sun||Closed|
Phone: (410) 742-4420
Phone: (410) 742-4400
Primary Phone: (410) 742-4400
Fax: (410) 742-4420
Fax: (410) 742-0099
Chesapeake Waste Industries LLC
Parking: Lot, Free
Wheelchair Accessible: Yes
Specialties: Junk Trucks, Cars, Junk Vehicles, Trash, Junk Autos, Garbage
Company failed to pick up 2 residents trash and told us our van was not out. Our cans are always out the night before. The driver was not truthful. This company offered to send the truck back for a $25 fee today or wait until next week. It’s a scam and we cancelled their service.
Because I see several poor reviews on this site, I feel compelled to also review. My experience with this company has been nothing but positive. The office staff and the workers on the truck have always been polite and helpful. Seems to me they have earned a positive review. I have no desire to change service in any way.
I just got a robo call from Chesapeake Waste on Wednesday Jan 13th that said my trash pickup is now on Monday starting Jan 11. Well my trash was picked up today. I called and the "office supervisor" told me that the phone call I got today was made last Wednesday. In real life my trash was picked up today and she said that it was not Chesapeake Trash. Well Chesapeake Trash is in the Twilight Zone, not on planet earth time.
This is the worst company to deal with in the two months I had them they picked my trash up twice on time. Every time I had to call them they say my trash was not out but it was and I could pay a 25.00 fee for extra pick up but it's moot extra they never came to get it in the first place. Tried to cancel won't give a refund so I finishing off quarter and canceling. Worst business ever dealt with
I agree with so many people's remarks! I was with Waste Management and switched to this company. They lie repeatedly. I was told my trash was not out when it was, then told a work order was put in and it would be picked up, it was not. I called to cancel was spoke to by one of the rudest people. I then had to call back a week later because they still didn't pick up there can. I was told I never canceled and was not getting a refund, this was from a manager whom I think taught the customer service people how to be so rude. Never ever would I recommend these crooks! I will take it to small claims court on principal to for my money.
I have been a customer of Chesapeakes for 7 years. Great service, great guys on the trucks. one day I forgot to take my trash out and they walked up and got it for me. Now that is service. Whenever I have called the office they have always been pleasant. Customer service is not a easy job but they do it well, Some people can ever be pleased.
when I first got this company it was wonderful, and I would tell people all the time to use it. Today I called to cancel my service, not because I was going to another company but for financial reasons and they told me I could not cancel my account. So I asked to at least stop the EFT and she (the receptionist) said they would send me to collections. I told her I didn't say I wouldn't pay but I didn't want it EFT'ed and she was so rude and wouldn't even let me talk to a supervisor. I am so upset with the way that woman spoke to me, when I just wanted to cancel for a short while and then I would of went back. I will not go back now and I will not tell anyone to go to them.
They seemed to have had enough complaints about their surly and rude secretary because that seems to have lessened. However their service is poor. The drivers are constantly not showing up to pick up the trash. When I call to complain, it's always the same response given - the drivers said they picked up your trash! Yeah so the smell and the bags of trash in my driveway are a figment of my imagination.
Save your money and your brain cells. Don't use this company.
The worst customer service I have EVER experienced.... The pick up after a major Holiday and they tell us we have TOO much trash... You would think that they would understand that the pickup after a major holiday / July 4th would be a little heavier!! They lillterly took the small kitchen bags out of the trash can and took nothing else, we had 4 larger / outdoor black trash bags and they would not take it, oh they offered a additional pick up fee of $25.... We are done with Chesapeake, cancelled them Immediately and found another trash service for much less w/ another service for the Stevensville Maryland area!!!!