Horrific customer service. Tasha in front office is the best, but she is the front woman and is totally overwhelmed. They also really treat Delaware businesses as their step children. When leasing with them, you have to pay their business insurance, their personal property tax, their utilities, and also they do nothing to assist you with problems with the property- like air conditioners not working, harassment from other in the property area, or even break ins or insurance issues. They have 2 months deposit from me (over 10K) but still were quick to send me an eviction notice even though I told them I'd been broken into and my business accounts and credit accounts were compromised!!! I can't wait to end this lease-- which by the way, they will not let me end early! DO YOURSELF A FAVOR AND DO NOT LEASE WITH THESE PEOPLE!
107 Williamsport CircleSalisbury, MD 21804
Wish I had read the reviews ... The Roop Group is a pack of thieves. They want to bill for services that are not in their lease. Hoping to keep my security deposit. Slow to fix most issues with the house. I do not recommend renting a home managed by The Roop Group. Sad!
Do not use these people!! Our agents Tim and Eni Mowery did very shady things and we suspect that they wanted to buy the house for themselves after the owner accepted a very low offer from us on a fixer upper that we wanted for a vacation home. It ended up costing us more money than it should have due to their shady actions. Do not trust these two, they will not look out for your best interest and are very shady people!!!
Most horrible place to rent from ever I would never rent from these people again they are money hungry never fix anything slum landlord they should be put out of business so unprofessional houses are high in rent prices and the houses look like crap... worst place to ever rent from in salisbury Maryland never again will I ever rent from them . The ladies in the office are rude .and they charge you whatever they want when they want
Just rently rented a property from Delmarva Management Group and have had a very positive experience. Moving is so stressful and expensive and they have helped in every way possible! And the lady that answers the phones, I think her name is Rochelle, is very nice and helpful!
SCAM ARTISTS. Do NOT rent any properties from them. We got rented a house duplex for 1 year. Lease started in June but told us we couldn't move in until August because they were redoing our kitchen. But they still made us pay June and July rent. Then I went in to move stuff In and found TONS of mold behind the kitchen counter. Then we each got 177 dollars taken off our security deposit for "paint and wear and tear for past 3 years" but we were only there for 1. So that means the house wasn't painted in 4 years and we got charged. Also charged us for carpet cleaners when the carpets weren't cleaned for us when we moved in. Ladies at the front desk could not be more rude when I questioned them about it. They refuse to give me copy of the lease and proof of paint and carpet before we moved in, because that should all have been done for us. Just hired a lawyer to take a look at this so they are going to get what they deserve.
Do NOT rent with them! I highly advise you to look elsewhere. Moved in and the house was a mess; there was trash still in the trashcan. In the middle of our tenancy we received notice from the city of salisbury there were too many people living in our house and only 2 was allowed in the district; we had 3 on the lease. Roop group suggested we lie to the City of Salisbury. City of Salisbury said this had happened before with the Roop Group. Difficult to get ahold of/get a response. We weren't notified when people wanted to look at the house. Move out was disastrous because we had to clean everything the owner left and power wash the house/ steam clean carpets; which hadn't been washed in years obviously. Didn't have our house lead inspected until we were about to move out; never heard inspection results and they cleaned every area before they took the lead sample. If you're renting with them now- take pictures of everything, keep written records of everything.
Very poor professionalism, unresponsive and rudely derogatory front office staff, false advertising, no proper walk thorough once property has been viewed, they tell lies in order to get their property leased and ignore acknowledgement of pre-existing damages/ poorly maintained property in order to receive revenue to have resident incur expenses. Lease property with pre-existing debris promising to remove...After several requests never done to date. "Tenant Portal" maintenance requests not addressed.Entry and exit ways not properly lit, leaving tenant to replace lights and repair pre-existing negligently managed landscaping...just awful and told it will take a few tenants to find out what is not working. This is unacceptable and they should be more concerned with doing business to encourage growth for the town not establish a bad reputation for the town's industrial growth and progress.~Thanks for reading, hope this helps....Please take your potential elsewhere!
I'm thankful they showed their true colors to us before we signed on the dotted line. We were ready to hand over money for a rental and couldn't get anyone to take it from us! I consistently left messages for a return phone call and sent emails, but nobody ever even attempted to return my calls. The fact that this was the level of professionalism we were experiencing before we had even signed the lease caused me to rethink my desire to do business with this company. I would love for the owner of the house to know that this company couldn't even be bothered to take money from someone who was ready to hand it over. As everyone else has said, I caution others to heed the warnings and stay away from business with The Roop Group!
Nice staff, but not enough maintenance personnel to keep up with problems.