Scheduled a taxi to pick me up at the train station as I am on crutches, and specificially mentioned it to the dispatcher. They never showed up and if it weren't for london taxi I would have had to crutch home 1.5 miles in the snow. Terrible service, took three attempts to call them to even get someone to pick up the phone. I couldn't reccomend more strongly against using this taxi service. If there was an option for 0 stars I would give it.
90 Lost Pond LnNorth Andover, MA 01845
VERY poor customer service from female dispatcher yesterday ~ 80+ yr old women left waiting 1-1/2+hrs, you made her late for her medical appt, you bullied her, tried to over charge her an extra $5, abandoned her by not taking her to her much needed appt. SHAME on you! SHAME on you for lying to this beautiful elderly women who relies on public transportation! She received excellent care & was treated with respect & rescued by London Livery.
Called from a body shop for a ride home. Guy said he would be there in 15 minutes. In less than 10 minutes the cab pulled up. Driver was friendly and the price was right. There is such a thing as great service. Highly recommended.
If it were possible to choose zero stars, I would have done that. This company is completely unreliable! My elderly mother was waiting for a ride from an elderly high rise in Amesbury and nobody showed up. She needed to be at the doctors so she began walking to the doctor's office (5 miles away!!), and slipped and fell and injured her hip. And then when I called to complain, the woman said she wasn't working so it was someone else's fault and gave me a lame "sorry". Do not use this company!
I needed a ride to the hospital in the next town from where I live for a minor procedure. I hesitated to call Port Taxi because of negative reviews, but I didn't know anyone else. I don't know what those people's issue was, but I got some of the best service of my life. I called Friday to reserve for Monday. A very pleasant guy, George, showed up on time in a clean vehicle. I had to call for a ride home with no notice and someone was there in less than 15 minutes. I don't remember the second guys name but he was nice also. Since I had foot surgery he offered to help me into the house, which I didn't need, but he waited until I was inside to leave. I was so amazed I gave both guys a $5 tip for a $15 ride. There is so much crappy so called service out there that I wanted to make a point of commending these guys.