I went to this Domino's in Salem, VA today, 2/4/17 in the afternoon after placing online order. I went after the 20 minutes the email said it would take and there was only a young lady in there. She hadn't even started my order , there were no other customers there. When I walked in she just started an order that was not mine, and there were no other pizzas even on the oven line. She made excuses and when I said to cancel my order because she was making excuses she got a nasty attitude, and when I told her I would contact Domino's Corporate about it she got even more rude and nasty. I ordered from Pizza hut down the street and had a pleasant experience there. I will never go to this Domino's again, and won't get any Domino's in the near future.
I order the pizza from the Salem Pizza Hut last night did not get my pizza, the Driver drove past my house twice with my porch light on me standing in the door, then told me on the phone was taking my pizza back, I had already paid with my debit card, They took my money and I never got my pizza, I will be pressing charges on them. The only reason they got one star was because it wouldn't let me submit without marking one of them.
Great pizza. Friendly atmosphere. Will definitely be back
It's ridiculous how much we love this place! Warning, once you try their pizza and deep fried mushrooms, you'll be hooked!! Ha ha. :)
My true rating would be a negative star. I have tried 4 times to rectify a screwed up order. The staff is rude and treats customers like a burden that's interrupting their day. The 2nd time I called in to use my free pizza coupons from the main office, I had to place several phone calls to check the status of our delivery only to find out 2 hours later that the driver had given our food to someone else and it was after 9pm on a school night when the manager asked if I wanted them to try again. No thank you, I went to McDonalds and fed the kids. I called again last night, still trying to use those free coupons from the main office. The girl that answered was incredibly rude and insisted that I was not entitled to free pizza. I eventually spoke with the manager and expressed my concerns. We received our order this time, but the all three pizzas were detroyed. Each one was completely smushed into the side of the box. Please don't waste your time. You will not be satisfied with the product or the service. If you are in Salem, order from Papa Johns. I can not stress how terribly this entire experience has been. Please don't take a chance.