I have had nothing but trouble with Apria. I have been a patient for two years and I have yet to receive an order from them that is right. They say they won't accept returns for the wrong equipment they send, but they charge you for it anyway. I waited two weeks for my most recent order and they only thing they sent that was right were filters and a hose. Headgear, frame, water chamber, pillows ALL WRONG. Wonder how much longer i will wait to get something I can actually use.
Horrible I gave up them coming to house every time they came with a ass who was just a low life he put in cheaper part and tried to charge insurance for original part that time 4 months I waited for that. I have had my chair for 2 years we forced to buy used another ugly moment with Eugene Oregon office and went to Salem when I could drive they are just as bad 7 weeks for battery no chairman’s modified it without my permission mark the tech who is always stoned screwed my chair up I never want to see my chair again going to bed I would rather die with dignity than one more repair also this time without my permission they modified the arm of my chair WITHOUT my permission wrong wheels so now I can’t even sell it I was in hospice and even then no response they have taken any hope left I was happy with my chair but now I want to die it’s so painful to walk since my spine is a mess docs pissed I am filing with the star tommorrow and getting lawyer to amend so you can see do not get a wheelchair in Oregon since they are a monopoly their response even on reviews never an apology this is a franchise with a small minded buisness plan that’s a hot mess I know one lady in Eugene office died waiting for a chair a year she waited AFTER paperwork done they sued and settles AFTER she died so I say picket burn the shot hole down I look in Glassdoor reviews and your payscale not bad they pay a lot the nasty one madison$16 an hour just to answer phone to be a bitch please we must speak up I am calling. local congressman also a monopoly and that’s not right shame shame I will spend my dying days in bed my full will be getting Numotion to close or fire people I was.a RN I hope their family and children get a nurse like them and cause them harm as they have to me if 50%of complaints are true and at least 10000 people complained they are national somrealistic number that would be 5000 people so if 50% of them has complaints that 2500 people that died with no wheelchair murder
They are terrible. 3 times they have told me they would be at my house anywhere from 9-1 pm. First time they ended up not coming and came the next day at 4:30 pm. Second time they just never came no notice. And the last time they came but I had to send my son to school. I don't understand why appointments can't be made. I've wanted them to come look at his wheelchair basically since we got it 6 months ago. It was put together horribly. Good thing my son didn't get hurt. We've been trying to get other equipment from them for him too. Long story short it has been a nightmare just trying to converse with them. It seems like people in the business of services for disabled people are always the most screwed up.
Dad has a Pride victory 10 three wheeled scooter. While it was still under warranty, we reported to Numotion of the batteries inability to maintain a change for more than a week. He is now on his fourth set of batteries but they insist that it's a battery problem. The latest set of batteries didn't even make it a week. 8 bad batteries? The scooter has been completely taken apart twice and nobody can find the problem. Why hasn't the scooter been replaced and sent back to Pride for them to figure it out? Numotion says it's no longer under warranty so we are now having to pay for each "repair " out of pocket. The bills are now in excess of $1000. Since we are in a Medicare competitive bidding area we have no other options unless we go out of network and have higher copays. I spoke with a Pride customer service rep who said that Numotion tech can call them for assistance. When I mentioned this to today's tech, he said that wasn't necessary and besides, the scooter is no under warranty.
2 years ago when I first used Apria I took my Rx to them I was told that someone would call me in a couple of days. 2 weeks later I went back to their office and I asked about my mask and was asked, "oh, you want to fill that Rx?"Yes, that is why I brought it in here.She said that someone would call me again. I told her that I was not happy with their service, and I really needed the mask. I got it in 2 days after that.this time, I called their local number and was transferred 5 times. I ended up in the Philippines with a customer service agent that I had to keep asking for clarification. Finally I was told that someone would call me within 48 hours. It has been over 48 hours and no calls. I have been buying my supplies (little stuff) over the internet. Before this I had another insurance carrier and was able to utilize a local supply company, so simple.My insurance company only uses Apria.I am changing my insurance carrier now and to one that will use a local supplier.
Great staff--helpful and courteous, very knowledgeable. Went out of their way to resolve a billing issue. Costs after medicare insurance were very reasonable.