I'm having to update my previous 5 star rating to the lowest possible. 6 months ago, I had issues returning a pr of speakers. It took 3 wks and a 2 hr drive to the nearest store to get a refund, but I eventually did-on a gift card. We sat on that gift card for 6 MONTHS waiting for Black Friday. BF came around and with excitement we placed our order. I checked out "as a guest" like I did last time. The order gets cancelled with a generic excuse saying "your information doesn't match our records". I place the order again with the assistance of a BB rep and it gets CANCELLED AGAIN! And, of course, it takes 10 min every time to find their phone # on their website. They don't make it easy to find. Same generic reason, and no one can tell me what info doesn't match their records. So, let me sum this painful experience up:11/25: original order gets placed. And cancelled.11/26: order gets placed again. And cancelled again. Call placed, aggravation with the auto-attendant, case gets opened #205527961 and supposedly gets sent back for review. "Allow 24-48 hrs".11/30: with no word from BB, I called and got Vanessa. "Did you use [your cell phone number]?" Why, yes I did! Ok, try to place your order again, this time using your cell. Ok, great, I will! But now the BF sale is over and I cannot re-place my order w/o assistance. So I called AGAIN. On hold 45 min. No, they cannot adjust the pricing and no, we do not have any managers. At all, apparently. "Give it a few more days", I'm told.12/5: 6 days later and again, no communication from BB. So I called. AGAIN. Sit on hold. No, I can't help you. Let me transfer you. On hold again. I get hung up on. I called AGAIN, on hold some more, no I can't help you, let me transfer you-HUNG UP ON AGAIN! Called back A 3RD TIME sitting on hold for 50 MINUTES before I finally get Kathy, who tells me that NO, THEY'RE NOT GOING TO HONOR THE BF PRICES! I cry out "that's not fair!!" so she transfers me to Devin, another 10 min hold. He opened up ANOTHER case, #206136483. So now I've got 2 open cases for the same darn issue! He said to allow 96 hrs. By now my patience is shot. I get on social media and complain. That catches their eye and I get an email from Megan. Megan and I communicate via email back and forth. I was advised to re-place the order but this time, USE A DIFFERENT PAYMENT METHOD! I inform her that that is $400 OF MY MONEY they have wrapped up in that gift card! I HAVE to use that gift card! And NO, THEY WILL NOT HONOR THEIR PRICING! I just basically got told to go screw yourself-we already have your money and didn't have to give you anything in return. A month of stress, hours of wasted time sitting on hold lost, $400 stolen, and NO RESOLUTION.
This business is currently about to be sued for destroying my my phone after a faulty repair. Keith was the technician that serviced my iPhone 6 in Salem, OR, and because of his lack of knowledge and skills, my phone is now dead until I go to Apple and pay another hundred or so dollars to fix the damaged he caused. Terrible service, horrible customer interaction, and I will be filing a suit against him in small claims court. He refuses to fix my phone and even after he damaged it, offered me an iPhone 5 as a loaner phone "until he could fix it".He had to come out 2 times, because the first time he placed a screen with a damaged smudge on it (broken pixels), and also disabled by lack of knowing what he was doing, my fingerprint sensor. Now, I have an error 53!!!Guys, girls, he does not live up to his 1 year warranty, and anyone who wishes to see the emails back and forth between him and I regarding the phone, can contact me at firstname.lastname@example.org.Do yourself a favor, and steer clear of this service. I'm sure he will write some sort of cover my rear end reply to this as an excuse for destroying my once at least semi functional phone, excuse, or try to put the blame on me because of this, but Keith I found out was fired from his last repair company, and he does not carry a large stock of anything at hand. He is a mobile service only. Look up "iPhone Error 53".I have been nothing but civil with this man, and he actually sent me an email starting with "LOL" as I explained to him that he needed to repair the now broken iPhone 6 that I use to communicate with my 2 1/2 year old son across the country.GO TO A REPUTABLE STORE or APPLE for any repairs. Ive learned my lesson and am reversing the charges through my bank. I NEVER do this. I give everyone the benefit of the doubt, but decided today that I would HATE to see anyone go through such a terrible experience, and if anyone has, please do contact me. My phone was 100% operational even with a cracked screen before he touched it, now I have no phone and have to wait for my next paycheck to replace his faulty work. I am very iPhone savvy, and am a former computer technician. To this day, he has yet to do anything but send me emails telling me that the phone being broken was "my" fault, and I am livid. I have never seen such a blatant act of fraudulent behavior regarding a professional service.Just a heads up.God bless and good luck- Jordan Michael Zuniga