P & M Automotive
264 Lancaster Dr NE, Salem, OR 97301
|Mon - Fri:|
Recently we had an oil change on our newer car right before moving to Oregon. Unfortunately, a new mechanic had replaced the oil filter with the wrong one. After a week or so of unknowingly driving with rapidly draining oil, the engine seized up. We had it towed to P&M, and after inspection, Matt told us that we needed a new engine, but to contact our previous mechanic to ask about the oil filter, because it was just barely hanging on by a thread. After he looked into it, he discovered the error, acknowledged the mistake, and called up their insurance to cover the repairs. P&M had our car fixed in under a week! My wife and I were highly impressed by the service Matt provided us. Their keen attention to detail saved us from an enormous amount of anxiety about losing our car, not to mention a substantial bill for repairs! We highly recommend P&M for anything you need done to your automobile!
I wanted to thank you all for the exceptional service we received during our emergency. From each member of your staff I received professional and courteous service. George the tow specialist, Larry your service greeter, Jason your service rep, JR your shuttle driver, and Terry your mechanic were all more than understanding and so very helpful. My wife and I extend great thanks to you all more than you know!
05/01/2012Provided by Citysearch -
Thank you so much for working on my Ford Ranger and helping me out when I was stranded in Salem a couple weeks ago. I appreciate the ""Thank You"" card also. I'd like to say thank you again for sending me my phone book that was left in your office, that helped me out tremendously! Though the prospect of needing auto repairs usually strikes fear into my bones because of the inevitable expense; you all made the experience MUCH more enjoyable with your friendly personalities. THANK YOU ALL VERY MUCH!
03/24/2011Provided by Citysearch -
Was recommended by a coworker and when i walked in the front door i was like, is this where i get my car fixed??? There office is very inviting and i was able to get some coffee for my ride to work. My BMW was serviced and inspected quickly and i was given options for additional needs. I did not have anything else done but when i picked up i was so impressed that i scheduled to take it back after they reviewed what other items were needed. Very comfortable and convenient with all aspects of the experience! Took back for the appointment and was equally impressed....