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P & M Automotive

Map & Directions
(21 Reviews)

264 Lancaster Dr NE, Salem, OR 97301

(503) 363-9956

OPEN NOW
Today: 7:30 am - 5:30 pm
44
YEARS
IN BUSINESS
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General Info
About P&M Automotive History The current P&M Automotive operation is based on a strong history of pride in the way we provide quality service to our customers at a fair price. As a customer we want you to realize a commitment to excellence that has made P&M Automotive a leader in automotive service. Started in 1975 owners Byron and Bonnie Anderson purchased Partie McPhearson Auto Service on the corner of State and Lancaster. Byron graduated from Denver Automotive and Diesel College in 1974 with a dream of owning a large automotive repair facility. With one technician and one tow truck driver Byron kept busy doing everything necessary to keep the business afloat. In 1978 the current property was purchased on Lancaster Drive and the first phase of the current facility, the front shop, was finished and we moved in on May 1, 1981. With the fast pace of growth the 2nd phase, the rear shop, was completed in 1984. By this time we had 3 technicians and one tow truck operator. In 1986 we became the service and towing contractor for AAA of Oregon/Idaho for the Salem and surrounding areas. We added two new trucks to bring our fleet to five trucks and two service vehicles. In 1987 AAA Oregon/Idaho began a new program which certified automotive repair shops in an effort to improve the quality of service provided to AAA membership. This membership was restricted to a small number of repair facilities which are required to maintain extremely high standards of service, we were proud to be the very first AAA Approved Auto Repair facility in the state of Oregon. In the 90's we continued to grow and trained our staff so we could provide better customer service. In 1991 the property to our south was purchased and improved which added needed parking and storage areas. We were proud to have received the Best of Salemaward by the Statesman Journal Readers in January 1996 and "Best of the Mid-Valley" in 2009 and again in 2010. P&M Automotive was pleased to be approved as a Napa Auto Care Center in 1996 and to be able to take advantage of their training and extended warranty programs still trying to improve our customer service. By 1998 our staff then increased to 25 employees having over 250 combined years of experience in the automotive repair and towing industry. The towing department required additional service vehicles increasing our fleet to 10 tow trucks and 3 service vehicles. In 2000 planning began on an additional expansion project as we needed more space. Along with our facility needing to be updated, we were still running with only one office. Construction began early 2001 with the first step being the addition of eight more work stalls to be able to maintain working areas during the duration of the extensive remodel. We included work space and large hoists to accommodate motor homes and trucks. The new addition took approximately 7 months and needed to be finished before any remodeling work began on the front building. When work was completed on the new building we had to totally demolish the interior of the existing front building. Work progressed for the next 18 months bringing the repair facility to 20 work bays along with adding 5 offices, a larger customer reception entrance, a better service advisor area and a large employee lounge with full kitchen and shower. To finish the remodels new look we decided to add something that no one else has done by engineering and constructing a full scale NASCAR rotating on the roof of the shop, thanks to Bill McAnally Racing ( BMR ). We believe if we are to provide the best quality of service to our valued customers we also need to provide the best working conditions for the staff of P&M Automotive. We are pleased to have over 27 employees with some being here over 20 years with an average employment stay of over 5 years. My wife and I are very proud to have given out our 10 year ring 10 times to exceptional people that we have come to admire, their commitment to our customers and the com
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
Towing
Payment method
amex, check, debit, discover, mastercard, visa
Location
2 Blocks North of State St. Across from Dick's Sporting Goods. Look for the Nascar on the roof!
Neighborhoods
Four Corners, Northeast Salem
Categories
Auto Repair & Service, Auto Engine Rebuilding, Auto Oil & Lube, Auto Springs & Suspension, Auto Transmission, Auto Transmission Parts, Automobile Accessories, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Electric Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Automotive Roadside Service, Automotive Tune Up Service, Brake Repair, Brake Service Equipment, Clutches, Emissions Inspection Stations, Engine Rebuilding & Exchange, Fuel Injection Repair, Mufflers & Exhaust Systems, New Truck Dealers, Radiators Automotive Sales & Service, Recreational Vehicles & Campers, Recreational Vehicles & Campers-Repair & Service, Tire Dealers, Towing, Truck Service & Repair, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels

Reviews

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John R.

02/16/2016

Overall

Good customer service, but the towing rates were expensive. I called around to many tow companies and found Wiltsey's was more reasonable with there prices.

Dustin M.

10/19/2014

Overall

These guys did a great job on my BMW transmission when I took it to their auto repair shop in Salem. I'll never go anywhere else again for any of my auto repair needs,

jhoyer27

07/01/2013

Overall

Recently we had an oil change on our newer car right before moving to Oregon. Unfortunately, a new mechanic had replaced the oil filter with the wrong one. After a week or so of unknowingly driving with rapidly draining oil, the engine seized up. We had it towed to P&M, and after inspection, Matt told us that we needed a new engine, but to contact our previous mechanic to ask about the oil filter, because it was just barely hanging on by a thread. After he looked into it, he discovered the error, acknowledged the mistake, and called up their insurance to cover the repairs. P&M had our car fixed in under a week! My wife and I were highly impressed by the service Matt provided us. Their keen attention to detail saved us from an enormous amount of anxiety about losing our car, not to mention a substantial bill for repairs! We highly recommend P&M for anything you need done to your automobile!

jamess83

06/21/2012

Overall
Being in the service industry ...

Being in the service industry myself, it was easily recognized to me that your business goes the extra mile in care to its customers and that each member of your staff carry s out that mission with pride.

lindalooloo22

06/15/2012

Overall
My car is old and to keep it r...

My car is old and to keep it running well I bring it to P&M Auto. They do all the regular maintenance as well as fix the parts that have just simply worn out. I am truly delighted with their work.

lindab250719369

06/15/2012

Provided by Citysearch - 
Overall
Editorial review from Citysearch

My car is old and to keep it running well I bring it to P&M Auto. They do all the regular maintenance as well as fix the parts that have just simply worn out. I am truly delighted with their work.

josephj162

06/06/2012

Overall
I had an oil change here and i...

I had an oil change here and it was cheaper than many other places that would do an oil change. Plus, with the oil change, they will do a preliminary inspection to make sure everything else is okay with the car.

renadale

06/02/2012

Overall
This is the best place to go. ...

This is the best place to go. Dependable service and the people really care about you. I have always gotten excellant service. I would not go anywhere else.

anthonyy540

05/29/2012

Overall
P&M has an excellent staff of ...

P&M has an excellent staff of people working in unity to benefit the customers. Their prices are reasonable and they stand behind their work.

anthonyy540

05/29/2012

Provided by Citysearch - 
Overall
great group of guys

P&M has an excellent staff of people working in unity to benefit the customers. Their prices are reasonable and they stand behind their work.

kylee793

05/23/2012

Overall
I feel like my car is getting ...

I feel like my car is getting looked at by true experts who really enjoy what they do. They will go into length as to what they feel is wrong with you car, and what they feel is reasonable to charge for the fix. And it usually is fairly reasonable.

ronaldmeeks

05/23/2012

Overall
I wanted to thank you all for ...

I wanted to thank you all for the exceptional service we received during our emergency. From each member of your staff I received professional and courteous service. George the tow specialist, Larry your service greeter, Jason your service rep, JR your shuttle driver, and Terry your mechanic were all more than understanding and so very helpful. My wife and I extend great thanks to you all more than you know!

david98731

05/02/2012

Overall
The proprietor is courteous an...

The proprietor is courteous and soft spoken. This is old school service with a big helping of integrity thrown in.

carlstrong5

05/01/2012

Provided by Citysearch - 
Overall
very much appreciated!

Thank you so much for working on my Ford Ranger and helping me out when I was stranded in Salem a couple weeks ago. I appreciate the ""Thank You"" card also. I'd like to say thank you again for sending me my phone book that was left in your office, that helped me out tremendously! Though the prospect of needing auto repairs usually strikes fear into my bones because of the inevitable expense; you all made the experience MUCH more enjoyable with your friendly personalities. THANK YOU ALL VERY MUCH!

isaac5562367

04/25/2012

Overall
Needed to take my car in for a...

Needed to take my car in for a routine oil change and have fluids checked. I was dreading it due to some nightmare experiences I have had with shady service people. I went here because it is near my house and the reviews on were so positive.

nancyw

04/20/2012

Overall
Great quality of workmanship, ...

Great quality of workmanship, outstanding service, and a great price. These are just a few of the things you can expect from P&M Automotive.

lmcastle

04/19/2012

Provided by Citysearch - 
Overall
Rude

Was very rude when I called for a towing and repair quote... I know never to phone this company for any reason again....

suzyab

03/30/2012

Overall
We will gladly refer you peopl...

We will gladly refer you people to your business in heartbeat. Good old fashioned integrity does make a difference. I just wanted you to know what an impact you made on my husband and me too.

flowersue

03/24/2011

Provided by Citysearch - 
Overall
Well performed service, very professional! :-)

Was recommended by a coworker and when i walked in the front door i was like, is this where i get my car fixed??? There office is very inviting and i was able to get some coffee for my ride to work. My BMW was serviced and inspected quickly and i was given options for additional needs. I did not have anything else done but when i picked up i was so impressed that i scheduled to take it back after they reviewed what other items were needed. Very comfortable and convenient with all aspects of the experience! Took back for the appointment and was equally impressed....

b00pi3flak3s

11/13/2006

Provided by Citysearch - 
Overall
Good Service / Fast Pickup

These guys always have coupons in the paper for discounts and seem to be among the most reputable automotive companies in Salem.