1011 Lancaster Dr NE, Salem, OR 97301
Take Out: Yes
Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Fast Food, Ice Cream, Healthy, Diner, Cafe, Omelets
Takes Reservations: No
Outdoor Seating: Yes
Specialties: American Restaurant, American, American Food
Price Range : Below Average
No coupons available
Long story short, I accidentally drove by the first window where you are supposed to pay, when I approached the second window I immediately handed my card to a very respectful young man. Within minutes of sitting there, a large man wearing yellow (the manager) began yelling at all of his employees, then very loudly announced, "I don't know what kind of person flies by the first window when you see everyone else in front of you stop to pay, let's see what kind of chaos we can throw in this morning.. and these are the same people that call and complain to management about their order being messed up." Then proceeds to look at me and question each and every thing I ordered in a derogative manner. I have never felt so belittled, I also felt terrible for his employees who all looked completely mortified and scared to even do their jobs (which they all did efficiently and generously). Well Mr. Manager, my one and only complaint is how YOU disresepct your staff and how YOU treat your customers. I will never be returning to this location, ever.
I had to make a quick change of venue for my sons birthday party. I contacted this McDonald's. Because my party was only going to have 4 kids the supervisor said to just pay for our food and bring our own cake and they would do the rest. We got there and found that they had not only set us up a party table in the play area, but, they had sent an employee to get balloons!! It turned out to be a wonderful experience for the kids and took so much stress off of me!! Thank you so much to everyone who went out of their way to help make my sons 7th birthday memorable!!!! Desiree Bradbury
Never going to this McDonald's again and will be spreading the word no heat in the play area on a 27 degree day NOT ok!! Get it fixed and stop being lazy. Been like that for three weeks. My party guest for my daughter birthday were so cold and you could see your breath. I am very disappointed that they did say anything over the phone when I called them. Poor costumer service. Poor management for not getting the heating fix right away.