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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Brands
Baquacil, electric, jacuzzi, quadra-fire
Payment method
check
Neighborhood
Northgate
AKA

Emerald Outdoor Living INC

Categories
Patio & Outdoor Furniture, Fireplaces, Heating Stoves, Swimming Pool Repair & Service, Spas & Hot Tubs-Repair & Service, Barbecue Grills & Supplies, Spas & Hot Tubs, Swimming Pool Equipment & Supplies, Stoves-Wood, Coal, Pellet, Etc-Retail, Swimming Pool Dealers
Other Information

Wheelchair Accessible: Yes

Parking: Lot, Private

Bike Parking: Yes

Pets Allowed: No

COUPONS & DEALS

No coupons available

Reviews

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David D.

12/23/2016

Overall

I have done business with Emerald Pools for some years. I considered them a reputable business but my recent experience has changed that. I contacted the Service Department regarding painting my rather small indoor pool. The manager gave me some quotes I thought to be very high. I tried to negotiate a lower price but the manager insisted that it would take 36 hours of labor and 8 gallons of paint. I found the same paint online for $58 a gallon delivered but Emerald charged nearly twice that (and they charged for 8 but used only 5 1/2 gallons).
The 36 hours of labor they billed me for would have come close to $90 dollars per hour. Only one worker was experienced and the other two used were totally inexperienced in taping and painting. The issue I have is that the total on the job hours I registered was 11, making the cost for labor about $290 per hour! Even if we consider load up and travel time the number of hours might come to 15 hours and the cost would be $215 per hour. Even if we include the cost of the Service Manager and generously add three hours, the total hours involved in the project would come to 1/2 of the 36 hours I was billed for. There is something very dishonest about a company that can bill for 36 hours and actually perform only 18 hours of labor. I will not recommend Emerald Outdoor Living to anyone nor will I ever do business with them again.

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