3801 Center St NE, Salem, OR 97301
1-888-BEST BUY: (888) 237-8289
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Specialties: Dance, Blues, Educational, Coffee Makers, Comedy, Cell Phones, Disney, Audio & Video, Fax Machines, Batteries, Big Screen Tvs, Heating Systems, Dryers, Blackjack, Dishwashers, Chairs, Window Air Conditioning Units, Heating Equipment, Animation, Bbq Grills, Gas Grills, Copiers, Barbecue Grills, Desks, Barbecues, Athletic Events, Music Theater, Ice Machines, Air Conditioners, Church, Drama
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I'm having to update my previous 5 star rating to the lowest possible. 6 months ago, I had issues returning a pr of speakers. It took 3 wks and a 2 hr drive to the nearest store to get a refund, but I eventually did-on a gift card. We sat on that gift card for 6 MONTHS waiting for Black Friday. BF came around and with excitement we placed our order. I checked out "as a guest" like I did last time. The order gets cancelled with a generic excuse saying "your information doesn't match our records". I place the order again with the assistance of a BB rep and it gets CANCELLED AGAIN! And, of course, it takes 10 min every time to find their phone # on their website. They don't make it easy to find. Same generic reason, and no one can tell me what info doesn't match their records. So, let me sum this painful experience up:
11/25: original order gets placed. And cancelled.
11/26: order gets placed again. And cancelled again. Call placed, aggravation with the auto-attendant, case gets opened #205527961 and supposedly gets sent back for review. "Allow 24-48 hrs".
11/30: with no word from BB, I called and got Vanessa. "Did you use [your cell phone number]?" Why, yes I did! Ok, try to place your order again, this time using your cell. Ok, great, I will! But now the BF sale is over and I cannot re-place my order w/o assistance. So I called AGAIN. On hold 45 min. No, they cannot adjust the pricing and no, we do not have any managers. At all, apparently. "Give it a few more days", I'm told.
12/5: 6 days later and again, no communication from BB. So I called. AGAIN. Sit on hold. No, I can't help you. Let me transfer you. On hold again. I get hung up on. I called AGAIN, on hold some more, no I can't help you, let me transfer you-HUNG UP ON AGAIN! Called back A 3RD TIME sitting on hold for 50 MINUTES before I finally get Kathy, who tells me that NO, THEY'RE NOT GOING TO HONOR THE BF PRICES! I cry out "that's not fair!!" so she transfers me to Devin, another 10 min hold. He opened up ANOTHER case, #206136483. So now I've got 2 open cases for the same darn issue! He said to allow 96 hrs.
By now my patience is shot. I get on social media and complain. That catches their eye and I get an email from Megan. Megan and I communicate via email back and forth. I was advised to re-place the order but this time, USE A DIFFERENT PAYMENT METHOD! I inform her that that is $400 OF MY MONEY they have wrapped up in that gift card! I HAVE to use that gift card! And NO, THEY WILL NOT HONOR THEIR PRICING! I just basically got told to go screw yourself-we already have your money and didn't have to give you anything in return.
A month of stress, hours of wasted time sitting on hold lost, $400 stolen, and NO RESOLUTION.
12/20/2008Provided by Citysearch -
I called to speak to a representative at 1230 in the afternoon and I let the phone ring for at least five minutes. I was calling from my cell that I bought there. so used five minutes of air time for nothing, nobody ever answered, I just had to hang up. I bought two car chargers in a row from there for my cell phone that did not work too by the way. I would not deal with this Best buy EVER if I was you.
03/03/2008Provided by Citysearch -
i went to bestbuy in looks of purchasing a computer and got more than i suspected. on my arrival i was greeted by friendly employees and was very impressed by how good their customer service was. i recieved help in purchasing a computer and they asked questions to figure out exactly what i needed. After i chose my computer i was ready to go home but then they asked me if i had internet service at my home. i thought i had everything under control but i didnt these guys know better what i need than i do. so they suggesed in signing me up for broad band that day and it would save me $100 on my computer so i did it. After that they talked to me about geek squads service plans that offer extra protection to my computer i got a 3 year accidental waranty that assures if anything accidental happens they will fix it for me. in the end i was very happy and will be going back every time i have a need for anything electronic.