The market street store refused to help me because I spoke English. It was clear that they employ illegal people that refuse to help Americas, I asked for price in one carpet and the girl just shrugged her shoulders and continued to play on her phone. There installer backed the truck so close to my car I had to enter it from the passenger side. The driver spoke no English just like the rest of the employee. The truck has no DOT nunbers, contractors number. I did not see even a business license posted in the store. Just looks a an illegal companie all the way around
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Beware of their return policy. I bought flooring from this store a month ago. At the time, the guy at the store said to buy 5% more flooring than needed...just in case. So I bought that and a strip that goes between the new floor and the carpet that he suggested I needed. It took three weeks before my installer could come out and sure enough I had one extra box of flooring and the carpet strip that wasn't really needed. So the following weekend I went to return the extra goods only to find out that they don't allow returns after 30 days. The guy said he would have let us return the stuff if it had been 32 days, but in our case it had been 34 days so he couldn't help us...company policy. I have two more rooms that need flooring, but I'll be taking my business somewhere else. If they had been flexible they would have a return customer. As it stands, I'll never buy from them again.