When I called to simply ask if they require appointments (assuming they did) for a quick consultation (I just need someone to check my work) the woman who answered was obviously the proprietor and she was rude. She said in a rude, crotchety voice "you're not a current client? No way, Can't do it. I'm already buried under 60 to finish". If she'd said it in a nice way I would have laughed it off, but she sounded so unprofessional.