Worst service ever. They scratched our brand new truck in the car wash. When we went back to try and get it repaired, they refused to allow me to speak to the owner. First they said he would be in later, then they claimed he was out until the following Monday. They denied all liability, rude and nasty to my husband in person, and even worse to me in the 2 phone calls I made to them on the phone. Our truck is damaged, no recourse, and we will not be back to this shoddy company who treats people like crap.
I would give negative stars if I could. Don't use Willamette Mist Car Wash. I went in with a good tire, and came out with a hole ripped in the sidewall. When it happened the employee called the owner, who would not even come in to see what happened. The employee told me the owner would contact me about accidental damage. Owner never contacted me. I had to track him down. Then, he basically said that his machine puts through 1000's of cars a day, so there is no way it could have caused the problem. I'm just out to get some money. So...now...flat tire...and they are unwilling to do anything about it....so I'm out at couple hundred bucks for that car wash.
First time here after hearing some good things (and bad), but decided to give them a chance. I wish I hadnt. Got my car back clean, but with TWO new scratches. Damage to the inside of the door, and paint. Not very happy.
My family always gave Carl B Clean gift certificates for Christmas. Since they closed and a new business moved in, full value for those gift cards is denied by the new business. Be aware, no matter which Carl B Clean you go to, you can be stuck with Carl B Clean's debt.
0 stars from me but I had to select something. I heard this place was good so i trusted them with a 70 dollar wash (which for the record they said no one ever pays ha) that included carpet clean and leather treatment. When it was done there was still dirt on my leather and dirt under the leather mats in the back seat, as well as dust everywhere. They didn't even wipe my leather down let alone treat it with leather cleaning and protection as I was promised. After they re-cleaned the car I come to find dirty still in the cup holders, dirt still on the backseat carpet, and dirt and gunk all over. It was not 70 dollars worth and they manager refused to give me my money back, let alone 30 or 40 dollars to back to what it was worth . They were kind enough to give me a free error fresher for all of my troubles, had I not complained I wouldn't have even gotten that. Go to Carl b clean this place sucks
I have been to this car wash hundreds of times and they have kept several new cars looking new. Trouble is, there is no training of the employees and management. They left my car wet from the wash so long that the wax gelled into a hard very dull finish. When I showed the manager what had happened, he said I could pay for a hand wax job, which is quite expensive.I had to have the car "clayed", a very expensive process, as the wax job had no effect. The clay process left the car looking great. Now I am over a hundred dollars into a car wash. Not happy with them. This was brought on by their inexperience and laziness. If I go back, I will have to be sure they wipe down the wet car, not necessarily dry it. There are other nice car washes in town that don't hire clowns.Very entertaining how they wave the rags around at the doors and thresholds. I often clean up after getting home with a real cleaner, rather than the colored water they use on their rag "wands".
The new owners have done a lot of upgrades to this car wash over the last several years and I enjoy the monthly membership. The attendants are friendly. I have no complaints!
Eager to take your money and surly about repairing damage to your vehicle during "cleaning". When selling you a premium (platinum) package they really appreciate your business. When asked to address scratches embossed on interior, they deny any responsibility and suggest you are faking it.
my antenna broke off from this car was today I been in different car wash too many times never had this happen. I will contact Better Business Bureau and file a complaint if the owner does not replace my broken antenna.
This is now called Willamette Mist Car Wash. I took my sons car there thinking that I was doing him a favorite however when I pulled up to his house he noticed scratches on the roof of his car. This was the Only place I took the car…I called and left a message right away. The owner Daniel called me back two days later. I coordinated to bring the car from over an hour away back but he was going out of town. It took probably 2 weeks before we coordinated. He went over the tape but could not prove or disprove that the scratches had not been done there. He first told me that he would reimburse me for the car wash…I said that did not seem reasonable - he said it would probably be $20-30 to have the scratches taken out -( seems low but I was willing to compromise) I believed that we agreed to the car wash reimbursement ($13) plus $20..NO he said it's just 20 - I said $ 33 but I would agree to $30…He said $25. A No go for me. I actually brought the car from out of town and waited almost 2 weeks to have him look at it. I inconvenienced my son and myself to meet his timeline. He was nice till I told him that it was not reasonable, then he was rude and un businesslike….I said not to the money because it was not reasonable and told him that I would however write a review about his business…So here it is…The young people that work there are great but the owner is Rude, unreasonable and not impressive. Do yourself a favor and go somewhere else !!