This place is absolutely horrible!!! I give it zero stars all around. The employees are stuck up and actually admit to taking the puppies home at night! The blonde girl that works there is stuck up and blamed me when the hyper and aggressive Shiba Inu I was petting slipped on their wet floor! After handling the dog I noticed it coughing and wheezing like crazy and she quickly hid it in the backroom and said I caused the dog to cough! On top of this they had a beagle who was wheezing and they claimed it had dust allergies. The blonde girl said it was because they are in an old building and there is dust in the vents. The poor dog had blood shot eyes and couldn't breathe. This place definitely gets their unhealthy dogs from puppy mills and tries to blame the issues on the customers. THIS PLACE NEEDS TO BE SHUT DOWN!!!!!!
Absolutely terrible. Just went there today to have my daughter pick out her first puppy. Found a shiba ihnu she loved he was full of energy ans very playful. After we were ready to buy him the blonde employee girl said no and lied and said my wife kicked him and she put him on a bench and let him fall off when he jumped up himself and jumped down on a wet floor they juat mopped. Of course he is gonna slip! And to blame my wife for kicking him? She was sitring indian style on ghe floor the whole damn time! Absolutely terrible staff and on top of it all at least half of the puppues were coughing the whole time we were there. I see puppy mill all over this! Terrible place do not be fooled by its looks.
This place needs to be shut down they say one thing then they say another just for the money. They do not care about this puppys. If your dog gets sick or they don't pay for your medication for the puppy of yours go to the Attorney General's Office (603)-271-3658 then (888)-468-4454 or (603)-271-3641 the Salem New Hampshire News (603)-665-9999. Puppy Palace needs to shut down together we can shut them down and make sure they will never come back up. My puppy who is a Morkie got tapeworms , a cough , and a reverse sneeze. We tryed taking it back but they said that in order for us to take it we need a vet note and information saying that it had worms. Do not buy from this place go to breeders people. A friend of ours convinced us that with a pill the vet gives you it takes it away in about 2 days. Our vet is the Andover Animal Hospital go to Jessica Clay everyone loves her and they say that she tells you exactly how and what it has and what is is. Together we can save our puppys.
Despicable place,Purchased a puppy from this place and its been sick since we brought him home. Went back and have made numerous phone calls and each time they change their story. Time to take action I called the ATTORNEY GENERAL'S OFFICE AND CONSUMER PROTECTION. EVERYONE NEEDS TO TAKE THE SAME APPROACH. THIS PLACE NEEDS TO BE SHUT DOWN, BUT IT'S UP TO US CONSUMER'S TO DO SOMETHING ABOUT IT. No starsfor me, but unfortunately need to pick a rating in order to post this, bummer.
I bought a puppy here that is only 1 year old and is now in renal failure. I am heart broken and puppy place refuses to help me out in any way. The vets office in Windham NH also told me that they get a lot of sick animals from puppy palace because they get their dogs from puppy mills. The first week I got my baby girl she was diagnosed with giardia which is a parasite that humans can catch... then she started being lethargic and had blood in her urine and was vomiting. After blood tests and a ultrasound, I am thousands of dollars in and praying that my baby makes it. The vet also believes because of how young she is that this in an inherited disorder... Lexie and the owner Sharon has been so rude to me this entire time. My dog is dying and this horrible place doesn't care.
I've purchased two puppies from this store and my friend also purchased one. They have grown up to be healthy, happy and amazing pups. Whenever I went I always made sure Lexi was working because she is the nicest person there and is full of helpful information. However, if she feels you pose a threat or cannot trust you to hold one of the pups then she will deny you. Her job is to make sure the puppies are safe. Punks come in all the time with their friends looking to mess around with the puppies, so if you're one of them then yes you will hate Lexi. But, Lexi got to know me on a personal basis and when knew the breed of dog I had been searching for for a few years. When she finally got one in she let me know right away and now I am the proud mommy of a cavalier King Charles. No matter what people say about this place, I've had nothing but amazing experiences and healthy dogs.
Went there today with the intent to buy a dog, Lexi who for one was rude when I told her I would like to see the Vizsla, told me I had to ask my mom. Im not a child, I'm in my twenties, have my own place, and a steady job as well as being engaged. There is no reason she needed to deny me, I have had dogs my entire life. Long story short, LEXI is the most rude person I've ever met.
Sells puppy Mill dogs. A man truck showed up with dogs crying in the back. No heat who knows how many hours or days there were in that truck with no heat. Puppies can't regulate heat. They get phnemonia. Sick
This is NOT a business. This is a puppy mill supporting hell hole. They sold me a sick dog, refuse to send me a copy of MY contract with MY name on it. The owner is a coward for running this, threatened to press charges if I ever came onto the stores property again because we figured out her little scam. Oh, and WAGGS is a leasing company not a financial company so you "rent" the dog until last payment where you have to pay for the dog in full AND if any money way put down, she pockets it all. Shame on every person who works there. Shut this place DOWN.
No emily what has made me mad was the fact my dog almost DIED TWO DAYS AFTER BRINGING HER HOME. My vet even told me that she gets multiple people coming in after they buy a dog from puppy palace with health issues. When I bought my dog, it was in good faith thinking she would come home healthy. The vet also explained that she must of been sick for a while for it to get that bad. When I tried to talk to the owner JUST FOR ADVICE she was extremely rude to me about it. Then I found out the "papers" they gave me weren't real. The place that "breeds" these dogs are puppy mills.