I brought a pair of sandals this month and wore them only for a few hours on Xmas day. When I pulled them off I noticed that the left shoe had come apart at the seam so I called them and the guy that answered the phone had the nerve to tell me that there was nothing they could do. So what you are trying to tell me is that I am out of $16.00 dollars. I will never patronize this place again. The way I figure is that these shoes were either dry rotted or cheaply made. If you are going to sell please stand behind your merchandise.
Today I say 1star. The Asst. MGR Diana isn't customer service skilled! I usually enjoy shopping here or at least when she isn't here. I was waiting to be helped at register she comes up & just stands & looks at me , I had to say oh u going to help me? Couldn't tell me how much on gift card I already had! Huffing & puffing at register! Told me I had to get something of lesser value if I wanted to return an item! Finally talk her into a gift card return but she gives me less money. Asked why, she says its in sale. I checked it isn't & price is the same all month! Its only few cents but its the fact that she's been rude from the beginning!