I reserved it online. Everything went smooth. No issues. When I went to pick up the car I was in and out in no time. The staff was polite and friendly. I was driven home after the car was dropped off. Will rent from them again.
I rented a vehicle for the weekend and had a very good experience. First of all, it was easy to book online and the price was excellent. The staff was the friendliest that I have encountered at any car rental. "Q" is the worker who helped me when I picked up the vehicle. He was friendly, quick, efficient and very helpful. When he realized I needed to park my personal vehicle for the weekend, he actually walked down the block to help me find a parking spot. Who does that? When I returned my vehicle the worker was Dave. He also was friendly and very professional. I appreciated that I was not treated rudely when I declined upgrading or other add-ons as has happened to me at other car rental companies. Overall it was a very positive experience and I will return to this location the next time I need a rental and I'll surely recommend it to friends and relatives.
I had booked online a compact car to use while my vehicle was at the deal for repair. One of the reasons for using Enterprise is the "we'll pick you up" feature. I confirmed my at 8:30AM pickup the day before. After dropping my car off at the dealer, I called the store at 8:45 to tell them I was ready for pickup, since the driver had not shown up yet. I called again at 9:15, 9:30 and 9:45. As I asked the dealer for a rid to the store (17 blocks down the road) the driver from another store showed up to pick me up. At 10:00 I made it to the store. First I was offered a different rental for double the price as I had booked online. I gave Joe my confirmation number. Another attendant finished my rental and told me we just had to wait for the driver to bring my car to the store, since they did not have it. The girl behind me said "I'm returning a car, it's pretty clean" and I stated I was open to that. Next her return was ran through the washer, wasting more time and became my rental car.
Everybody I dealt with at this location was very friendly and helpful and I will be returning to rent from them.
Great location, customer service and selection of vehicles to choose from. The representatives also made the process fast. I will definitely use this location for future rental options.ThanksRS
The staff at enterprise were helpful, efficient and friendly. I would go back and rent from them againRickie Thompson.
My experience was okay. I was treated respectfully and the young man that rented me the vehicle, I believe his name was Jared, allowed me to switch vehicles initially to a nicer car b/c the first car had a bit of a strange odor. My only complaint is that the location is a bit busy, so you might have to wait a little while to be waited on. Also, I was greeted when I arrived, so I felt a bit ignored upon arriving both times.
Excellent customer service, very pleasant staff. Rental was clean and excellent ride, price was reasonable too. A+++ as far as I am concerned