Went there with son and boy friend and one of the employes her name was gabby i believe she was rude and on her phone instead of working on our order then had the nerve to hit on my sons father. Very unhappy with my service and employes that don't do there job
My husband and I have been going to this Dunkin Donuts since it opened. We love it because its close enough to walk....lately though I think there have been changes in management or something is going on! The service is terrible! The workers inside seem to have no training at all and are unable to handle any type of volume. There is ALWAYS only one register open, no matter how busy it gets!We won't go there anymore. I have walked out disgusted the last 2 visits.I don't know who owns this store, but you'll be losing a lot more than just my business if you don't get a trained staff. Very disappointing :-(
THIS WAS BY FAR ONE OF THE MOST FRUSTRATING EXPERIENCES I HAVE EVER HAD FOR BREAKFAST!!!!!!! I HAVE BEEN TO FRAY'S NUMEROUS TIMES AND WAITED A LITTLE BIT LONGER THAN EXPECTED BUT THEY WERE SO NICE AND FRIENDLY AND THE FOOD WAS GREAT THAT I LOOKED PAST THAT. THEY RECENTLY WENT UNDER NEW MANAGEMENT AND THIS WAS THE FIRST TIME I HAVE BEEN BACK SINCE THEY REOPENED!!!! I PULLED IN AT 8:05 I ORDERED AN ONION BAGEL WITH CREAM CHEESE AND AND OJ, MY FRIEND CALLED AND HAD ME PLACE AN ORDER FOR A PLAIN BAGEL WITH CREAM CHEESE (THIS IS GOING THROUGH THEIR DRIVE THROUGH WINDOW) SHE RUNS MY CREDIT CARD (I LEAVE HER A $2.00 TIP) AND I WAIT FOR 15 MINUTES. FINALLY I HONKED MY HORN 2 TIMES AND NO ONE CAME TO THE WINDOW... WAITED ANOTHER 10 MINUTES AND FINALLY FLAGGED ONE OF THE OTHER GIRLS DOWN AND SHE LOOKED CLUELESS AND SAID SHE ONLY CHARGED YOU ME ONE, NOT A SORRY OR LET ME GIVE YOU THIS ONE BECAUSE YOU WAITED SO LONG. THEN SHE TRIED TO CHARGE ME AGAIN WHEN I TOLD HER SHE COULD TAKE IT OUT OF MY TIP THAT I AM NOT PAYING FOR ANOTHER BAGEL. THE GIRL CHRISTINA CAME UP TO THE WINDOW AND WAS SO RUDE AND SNOTTY THAT I ACTUALLY ALMOST ENDED UP KICKING HER A**. THIS WAS BY FAR THE WORST EXPERIENCE EVER AND THE FOOD WAS TERRIBLE!!!!!! THEY LOST 3 CUSTOMERS (1 A COP) AND ME! I KNOW SO MANY PEOPLE WHO GO THERE AND I WILL TELL THEM OF THIS AND I HOPE THEY NEVER GO BACK! I DON'T KNOW WHAT BUSINESS IN THIS ECONOMY THAT CAN AFFORD TO LOSE 4 CUSTOMERS IN ONE DAY SO HOPEFULLY THEY GET RID OF THIS GIRL AND STARTMAKING BETTER FOOD! I WILL NEVER GO BACK TO THIS PLACE AGAIN!!!!!! BY THE TIME I LEFT IT WAS 8:32AM. NO I AM LATE FOR WORK, FRUSTRATED AND HAVE NO APPETITE!!!!!! I WOULD RECOMMEND GOIGN TO ANOTHER LOCATION IF YOU LIKE FRAY'S.