We have used the St Peters location for years to board our dogs but we have seen a slow decline in service & grooming in the past few years with this last visit being tragic. Grooming has always been a problem!We left our 2 dogs (Australian Sheperd & Border Collie) for a 2 week stay. We pay extra to have them in a Cabana so they have room to move about because they are large dogs & always take tennis balls because we consider that good exercise when the staff plays with them. When we left them on 2/24 they both walked in eagerly, the border collie a little slower because of her age but none the less, walked well under her own power. We pay extra for Personal Playtimes & Yappy Hour thinking this is good interaction with the staff.When I called to check on the several days later I'm told they are fine & out side playing ball. To make a long story short, we did not get what we paid for. We got much less with horrific results. When we picked them up on 3/11/15 the Border Collie practically crawled to the car & had to be lifted into it. She was 13 years old & did have arthritis but the staff knew that as they gave her a pill every day for it. When I called the kennel later in the day the boarding records were checked & I was told there was no mention of her having extra trouble walking. Could that be because they didn't walk her ? Could that be because the manager never observed her out of her room? Were they just put in their room & ignored? After talking to Lindsey today I find out what I understood to be extra exercise (Personal Playtime) was time spent in the room sitting with Millie, petting her, while her joints got stiffer & stiffer. Millie never recovered & had to be put down yesterday. Be careful what you pay for. We may try a different Kennelwood location but will NEVER go back to St Peters !