Michelle and her crew always helpful , efficient, professional.Pharmacy staff Ryan , Rick, Staci and all.Excellent service.
Long time personal pharmacy. Started using the pharmacy over 60 years ago with my parents. The quality of service has always been the highest and the friendliest.
I was trying to fill a prescription for my son I went to all the BIG pharmacies and a few of the little ones too no one had his medicine. Out of all the BIG pharmacies not one even offered to order my son's medication. I went to Lloyd's hoping for a long shot they would have it, they didn't but offered to order it and had it there within 2-3 days my loyalty is with them all the way!
Employee, who was not busy, was extremely rude and condescending, when asked if the store carried a CVS branded item, which they don't, they only do presciptions, all other "drug store" type merchandise is stocked by Target.
I just had a terrible experience at this Walgreens. Today I was told to refill my Rx after midnight. So I try to call ahead to see if I can pick it up but their telephone system stops in the same place each time and stops working. So my wife drives me there. The story is virtually empty and there is no one in the drive-up lane. However, the pharmacist said they could not fill it until 4am. When I ask why in a nice way he won't answer and slams the pass-through door looking mean [not angry]. It does not make any sense for Walgreens to alienate their customers like that but apparently that's their policy.
Their fax machine (which is the way MOST Drs. submit RX orders) has been down for a while??therefore I could not pick up my RX 3 days after my Dr ordered it! Shoddy all the way
I was looking for an eye drop med for my wife and Al was helping me he was awesome tried 4 different locations and have dealt with many pharmacist at different pharmacies and felt like I was bothering them but not Al he called to try and find it he wasn't able so he called the Dr to find something close to what she needed Awesome job Al we switched from Walgreen's to here because of that
I use Lloyd’s when I need a compounding pharmacists. Over the past year, I’ve had a couple of prescriptions made by them. There were no problems…until today. Back inJuly, I got an ointment mixed by them. It was fine, but I made the mistake of not keeping it cold for a couple of days and it turned brown and the solids separated from the liquids in the mixture. I returned to Lloyd’s and explained that I had improperly stored it and if they could remake it for me at my full cost. They agreed and I picked on the new mixture it was brown when I got it home and opened it. I, again, returned to Lloyd’s to return the whole prescription. My thinking was that either the pharmacist does not know how to make it or that combination of drugs just doesn’t belong together—it not a feasible prescription to start. I wanted to get my money back for the second bottle as I was going to ask my doctor to prescribe a totally medication that is different from the current one. That’s when things turned bad. The pharmacist, in so many words, accused me of trying to cheat them out of medication. When I told him I just picked up the new bottle only to find that it was brown, I needed to return it. He took the bottle that I brought in. the contents were grainy and the liquid had separated. It was a full bottle. He then returns with he claimed was the one I just brought in. It wasn’t. It was dated 7/08/2015—the first mixture. The consistency was creamy and half of the medication was gone. The pharmacist starting asking me what happened to the rest of it. Being that I used a lot from the first bottle and that bottle he was questioning me on was half gone and dated 7/08, I think he switched the bottles since I picked up the one I returned was dated 08/20/2015 and it was a different consistency, full, and cold. In the end, I felt forced to get him to make another mixture of the medication. I do not think he knows how to do it and so what I really wanted was to get a refund for the second bottle and like I said, discuss with my doctor, an alternative medicine. In sum, the pharmacist accused me of trying to steal and I think that is the most offensive part of the whole situation. My earlier experiences with Lloyd’s were wonderful, but something changed. I will not return there and despite the fact that I recommended them to friends, I will not do so any longer. Mom-and-Pop shops are great for the community, but the downside is that they can treat you any way they please and there is nowhere to complain or fight back. I’m sticking with chain stores. They are more trustworthy.
I am retracting my previous scathing review and updating my rating to a really positive one. I'm leaving my original complaint below to show how mad I was, however I got numerous calls from Walgreens until they reached me to make things better. (I saw their tries in my caller log.) Not only did I get excellent customer service, a heart-felt apology, and a customer retention offer to make me feel better (essentially a gift card that had a value similar to what I spent the night I was so upset), but it was not some retention person calling. It was the actual person from the staff who I had the bad experience with, genuinely sorry. She said, "You are the kind of customer we're trying to keep, not turn away." I could hear in her voice that she wasn't reading from a script and really felt bad. I was quite touched by the call, especially from the very person in question. That showed taking responsibility. I have since returned my business to them and have had very good customer service since. I was wrong about them. You DO get empathy. They do care about you. Everyone has an off-night and that just happened to be it. They have done one step better than treat me flawlessly from the beginning. They lost me and won me back, which says more about who they are as people than if it had just been perfect the whole time. We all make mistakes, and how you make up for them ultimately sets the bar. I am very pleased now and will keep going to this Walgreens.Don't expect empathy from this branch. They will deliver you the meds but if you have a problem, they won't care. I expect they will do their job, but the part of doing their job that they aren't very interested in is the basic "human touch" of caring about their customers and showing empathy when the customer is frustrated. I had to pick up a few extra days of a prescription just to tide me over until a doctor visit, and the insurance charged me nearly the same for 3 pills as they had for 30. I didn't realize there were only 3 pills in the bottle until I got home. I called, and I probably would have accepted the situation had the staff person showed an ounce of empathy. Instead, they said, "it doesn't seem like much to me," and "it's your responsibility to read the prescription." These are acceptable statements on their own, but when someone is frustrated, the store should take 10 seconds to say, "Wow, that's frustrating," or "I'm so sorry about that." This person was unwilling to provide any empathy, so the message I got was "Walgreens doesn't value it's customers, just their money." I recommend finding a different Walgreens. Or better yet, if you give Target on University a try, much to your surprise you will find that the customer service is far better. Steer clear if you wish to be anything but "customer 396." I'm switching to target.
I had a horrible experience at this pharmacy. I switched a prescription there because it was close to my work but they refused to honor their coupon for transfering a prescription. Then, the manufacturer of my diabetes test strips offered me a $50 discount since I was paying out of pocket. Walgreen's tried to charge me full price. I asked the manager 3 times to call my rep at the company to find out about the discount but he just blew me off. I had to leave, call the rep myself, at which time I found out that Walgreen's had thrown away the coupon she had sent over with my Rx. I then went back and found that Walgreen's had jacked up the price on my Rx above their over the counter price which they were willing to sell me with the coupon. They could not offer a reasonable explanation of the sudden mark up. They are crooks at this pharmacy and I will be transferring my presctiption to a place I feel I can trust.