My family and I saw four service providers, three counselors one nurse practitioner(we had asked for a psychiatrist and thought we were scheduled with one)The nurse practitioner canceled on us 3 times, one time 30 min before. She did not take responsibility but blamed the office for the cancellations. This put off a much needed med review. She used intimidation, and bullying as her tactics. We never went back to her. Only one of the three counselors were effective. She left the practice. The second counselor was dangerous. During the first session my son actually started to deteriorate. It was visibly obvious. After we got home it took me 2 hours to finally calm him down. Upon cslling her the next day, she said that is her practice to be in your face and aggressive. We switched to a third counselor who would not see the family as a whole. She was well aware that my husband was verbally, emotionally and occasionally physically abusive. The first session she focused on divorce. The most dangerous time for an abusive relationship is separating from the abuser. During a following session she talked about me in third person to my husband while I was sitting right there. They made an agreement that would put me in a more abusive situation which I voiced. Please do NOT seek help from them. They are VERY dangerous.
Before I experienced issues with Psych Recovery in the past couple of weeks, I had contentedly had my care here since August of last year. In the past two weeks, I experienced a lot of issues with communication. I would call triage, and expect a call back within 24-48 hours as their message states, and not received one. Two people told me that it was not triages responsibility to call me back (despite their message that states they will do just that), and that it was in fact the pharmacy or your care provider's responsibility to call. At one point I was asked if I would like to leave a message for a supervisor stating my complaints about these issues, and I was happy to provide feedback. Said supervisor (whose name I don't remember) called me back, and proceeded to lay out how wrong I was to expect a phone call. They also had apparently talked to my provider about the issue I'd been calling triage about and brought that into the conversation, despite the fact that it was irrelevant to that conversation.I have now been cut off from my prescriptions. I went to fill my anxiety medication at Walgreens and they told me there was a hold on the prescriptions from Psych Recovery. I find this to be highly unethical, and encourage anyone who is able to seek care elsewhere to do so.
Our 9 yr old was seen at Nystrom for anxiety. Was "required" that she underwent diagnostic testing before any counseling. Nothing was disclosed up front. My EAP (employee assistance program) agreed to pay for "the first 3" therapy/counseling sessions (not including the already completed diagnostic testing). We arrived for our first counseling session today and was informed by the front desk that the "first counseling session is 'diagnostic' so the EAP will not cover the cost" What?! Her "diagnostic testing" was completed at Nystrom... "But the counseling service is a 'different provider' and was referred by the diagnostic testing staff" was their explanation. Yes, it is very apparent you are a money driven machine. . I immediately called my EAP provider. She stated that she wished I would have spoken to her before deciding on going with Nystrom as EAP's have been having many issues with Nystrom and their failure to allow EAP's to fund therapy through Nystrom. Lesson learned.
False advertising about flexible payment plans. Hard to make or reschedule appointments. Slow to return calls. I will never go back here.
Beware, will charge $115.00 for an appointment not canceled within 24hours. Will belittle you if you try to defend yourself and make you and your children feel irresponsible. In the end we are all just people, aren't we?