Roto-Rooter Plumbing & Water Cleanup
1821 University Ave W Ste 317, Saint Paul, MN 55104
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Open 24 Hours
Services: Excavators, Water Damage Restoration, Plumbing, Hauling Services, Wells, Sewer Cleaning, Water Heaters, Septic tank, Drain Cleaning
We recently purchased our 1st home and with that comes "the joys of home ownership"! We had a leaky toilet in our master BR which prevented us from using it. We had our problem serviced by Michael. He was prompt, and took time to explain the problem and what needed to be done to repair the leak. He also gave us info to keep our toilet in good working order. He cleaned up the area when finished. He made sure all our questions were answered. We would definitely recommend Roto-Rooter and specifically Michael to others.
Initially, I was pretty frustrated with RRs promptness - it really tested my patience when the dispatcher said I would be “first priority” on a rescheduled appointment - due to them not being able to fulfill my original appointment the week prior. Once Dave K tech 2666 arrived, my opinion started to change. Dave was great, professional, and I felt as though my installation was a priority. If you live in a building that requires multi-floor water shut-off, you need to pin down a time with RR ahead of time (and hope they hold to it).
Originally I had a different plumbing company come out and I was not happy with them they were very unprofessional. So I called Roto-Rooter and they came out the same day and I accepted their (free) estimate and the next day they started and finished the work. I was so please with their work, it was above and beyond my expectations. I wish I would have called Roto-Rooter in the first place. But in the end they saved the day.
Water in the basement not a good thing, calling roto-rooter and having the plummer Tony here (from ST Paul MN) within the hour, figuring out the problem in the first 10 minutes and getting it "fixed"....heaven. Not only did he get to the heart of the matter but also gave us the name of a company (that I had heard about) to come clean up the saturated carpet in the basement. I called and no sooner did Tony leave when the other comapny arrived to start the clean up process. Sheri Tilley
I called one evening this week to request someone come out the next day. Imagine my delight when I was told the person would be there in 30 minutes! Tyler was hard working, considerate, clean, and explained what he was doing as he went along. What also impressed me was his knowing when a master plumber was needed to complete the second part of the job, and called to set it up for the next day. When Todd arrived the next morning, he completed the job quickly and with great skill. I am very grateful for the expertise and efficiency I witnessed and would definitely call Roto-Rooter in the future.
Derek - (Derek0014) did a great job with cleaning out our plugged main water line. Water started backing up into the basement late in the day. Derek arrived within 1 1/2 hours after we called Roto-Rooter just as the phone rep had indicated. Derek did an excellent job with setting our expectations as to the worse and best case scenarios. He was very pleasant, hard working, considerate and very knowledgeable. We thank him for his help! 5