Best rental car experience ever! I am a business traveler and frequently rent cars. First time I have ever used national and it was top notch. Clean vehicle, nice selection in the Emerald Aisle. Forgot my phone in the rental and they notified me that it was missing. A colleague happened to call my phone and the return inspection employee answered the phone and let them know I had forgotten my phone. Will be my first choice from now on.
Car was dirty inside and outside. I could see the Soap residue on the windshield, side mirror and body of the car. Even the carpet haven't been vacuum. The car a ford has 30000 miles on it and it drives sloppy. There was no other selection avail at the emerald aisle except SUv. I paid $100 for this rental for 3 hours. Return it within 3 hours.
As with most car rental agencies, they have not figured out how to clean the inside of the front windshield. This is not rocket science. Also the side windows were dirty from the previous rental. The arm rests, too. Not very easy to see a lot of this in a parking garage, but it all becomes clear in the light. Clean it up National.
No problems with Enterprise! The staff is always friendly and helpful; the cars are always excellent. I will continue to use Enterprise! I highly recommend Enterprise.
Never returned a call or e-mail concerning lost item. My mistake, left the item in the car but would at least expect better service telling me at least they couldn't find. On hold for well over an hour and no one ever responded. Several e-mails and calls to customer service with no response. Simply unacceptable from a customer service perspective.
National Emerald club is a great service and very easy to use. I would have missed my return flight if it weren't for the extremely quick service.
A very efficient service. A bit slow at the exit stage, but all in all, very satisfied with the experience. Nice selection of car available at the time of choosing one.
National - MSP does a great job at having a good selection of vehicles suited for the season. Recently rented just prior to a snowstorm approaching and the bay was filled with Jeeps and other AWD SUVs suited for snowy travel. The checkout service is always prompt and attendants will take the extra time to do a pre-check with you anytime you ask.- Great service model!
The rental started off a little shaky with the attendant unable to find the keys to the car I reserved. But she was able to find the keys to another Mustang. So all was forgiven,the Mustang was great I loved it made the trip fun. The return process was quick and easy. All and all I gave them four stars
I always use National when I travel. It's so convenient, just walk to the cars, bypassing the counter, and pick one. I only gave three stars for selection because sometimes, like last week, there are very few cars from which to choose. But if there are no cars I get to choose an upgrade at not additional fees. I love National's service, in and out in no time!