Save your money! Don't walk, run from this company. Poor workmanship and even worse customer service. I had to call in another company to fix the shitty job they did. If I seen them in my driveway I would light a match to my house before letting them touch it again. I wish I could give negative stars.
DON'T USE THIS COMPANY! I will summarize our experience. We gave specific product information to this company (they had installed the exact flooring product in our home prior). They said they could again order the flooring but we had to pay upfront. They showed up to install it....it was the WRONG FLOORING!!!!.... Didn't match the other flooring they had previously installed for us. They said they would get the right flooring and reschedule with us......Then we get a call from the company letting us know they were sorry but if we didn't want the flooring they ordered previously that they couldn't help us. WHAT????? We paid for flooring. The product and installation has already been paid for!!!! They ordered the wrong flooring. Now they "can't help us"????? I called to speak to a manager again today....no one calls back and they just "take a message" for someone to call. I have a bill paid in full....and no floor. CAN YOU EVEN EXPLAIN THAT TO ME? Do not do business with the company.
If their drivers are any indication of the level of workers they employ, then you would do best to hire another carpet layer. This morning on my way to work, one of their vans - a dirty, rusted-out old Ford Econoline from the late 80s - came up way too fast on my rear end and began aggressively tailgating me. We were in bumper to bumper traffic, so I could neither move into the slow lane, nor advance as there were cars in front of me and beside me. The guy would lay off and back off of me, only to immediately speed up and come about a foot away from running into my rear end. After a few miles of this, the traffic thinned out and I used my blinker to move out of this nut's way. He sped around me into the slow lane and pulled the van alongside my car. He then began gesturing at me, including giving me the finger and making threatening gestures for me to pull over. Then he swung the van into my lane of traffic and had I not veered out of his way, he would have run into my car at 65 mph on the open highway. He did this twice, then I sped up and got as far away as I could. I have called the company number off the side of their van, but no one has called me back. I also took photos and a video of the guy while he was driving so erratically and risking everyone's life for whatever little grievance he has against the world. I am considering a call to the police next. If a company hires people who can't even be trusted to drive a vehicle safely from point A to point B, do you really want people like this working in your home, around your family? I certainly do not. Buyer beware.
Terrible company to work with! They do not honor installation dates or time. I had to take 2 days off of work. They didn't bring enough carpet and had to come back the next day. I had to keep calling to find out when they were coming and kept getting "they are on their way" for hours. Would not recommend!!
Worst company I have ever done business with. Shady sales man, rude sales operations manager and they will not provide an itemized bill of what you are being quotes on and paying for. The sub contractor will call you the day of and tell you when he is on his way. The installers were kind but you could tell they hated installing for this company because they had no clue what they were walking into and didn't have the correct product to use and when they called 651 to let them know they told him to make it work. Wow is all I can say.
Bill & George Do fantastic work . You just need to see it to believe it . every other contractor said this floor has no hope in looking good . Just look at how nice it looks now.
TO: Bad Hair Cut Day,It may help if you put your complaint in the right place as Carpet King does not do hair cuts!