I bought an inexpensive kitchen set from them. They were pleasant and the price was fair. When it arrived, though, one of the items was damaged--fairly severe cosmetic damage--on one corner. They proceeded to install it without asking me first, perhaps assuming that I had purchased it that way, since they do sell scratch and dent sometimes. I noticed it just in time before they left! But when I made a comment, the delivery people only remarked first that it wouldn't show, being a back corner, and then that it must have happened en route to my home, and simply suggested I call and ask for a rebate. It turned out the handle on the other item was broken, not easily seen (to be fair) . They did replace it quickly, but ordered the wrong item. In the end, they sent the right one, and were always pleasant. It could be sheer coincidences--3 at once. They are a family business, do have a solid reputation, or so they said, and have been around in the same location for many years. However: I had another appliance needing repair, not one they sold me. They referred me to an allegedly trusted repair shop, one they knew well...which outright lied to me about a repair, and left me with an unrepairable ruined appliance when previously it had needed a repair but could be repaired. When I told Slyman about this, there seemed genuinely surprised, but not perturbed at all: They expressed only mild apology, and said that the shop was usually reliable, but added that they weren't in business together; they'd just given me a name and were sorry I'd had a bad experience. But actually, they DID recommend this repair person as reliable, well known to them and trustworthy, and gave me his card. I took what they said at face value, as a customer should be able to do: You recommend, then you are putting your company's name on the line, too, and if they make your customer unhappy, you should do what needs to be done to restore your good name; even if it's just apologize profusely, yell at your associate business to make good, and (depending on how bad it is) even break association with the other business, maybe add perhaps some other minor thing like a discount on future purchases, or free smaller repair. As it was, a late-model non-working appliance (freon leak) became unrepairable junk (recirculating system destroyed, no longer just leaking!).
7428 Mexico RdSaint Peters, MO 63376
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7584 Olive BlvdSaint Louis, MO 63130
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209 E Elm St Suite 15O Fallon, MO 63366
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We just remodeled our kitchen for the first time. We have a young family so we are on a tight budget. I was recommended by my contractor to try Slyman Brothers. I was also recommended Slyman Brothers from a lot of my neighbors. We are new to the city so we weren't confident that a smaller business would be able to compete with the Home Depot, Lowes, Sears, HH Gregg, etc. We priced out the entire Kitchen Aid set before going to Slyman Brothers in the city. We spoke with Bobby. He assured me that he guarantees the best price and service in town. We told him which appliances we were most interested in. He too recommended them. In fact he was able to inform us so much more than any other place we have been. We were definitely confident in the choices of the appliances and after Bobby gave us their package discount which included free delivery and take away of our old we were confident that Slymans would be our appliance dealer. Not only did he save us $400.00 compare to the closest bid he was also able to get us $500 factory rebates that no other place even informed us of. I am now a believer. These guys are the real deal and after realizing they are approaching their 50th year in business I'm obviously not the only believer.
My initial service call went smoothly, technician diagnosed the problem, ordered part & set another appointment. A week later a 2nd repairman came & installed the part, I had to ask him if the water dispenser was now working, he checked with my prompting. Several hours later an error message came up on my refrigerator. I immediately called and was told by call center I could not make an appointment since the system had not been updated. Next morning at 0800 I call again and spent over 50 minutes trying to get an appointment that fit into my schedule. A third repairman came out and immediately saw that a portion of the electrical board that was replaced had not been plugged in. Four to five days later my refrigerator is not functioning properly, (initial compliant).First repairman came out again this week and identified that the door was 'off' thus refrigerator did not recognize that door was closed. He repaired it, for now. First negative experience with this company.
my A/C had gone from 70 degrees in the am to 89 degrees in the pm….so needless to say, my place was hot….. I contacted Total Comfort, Emergency Services, since it was after 5 pm……I left my information and within 10 minutes or so, I was contacted……within 15 minutes or so, they were at my door……they were able to figure out the problem and replace the needed part to get my A/C working properly……I was able to use the YP coupon from the back of the directory for the service call…… Just want to say I was impressed at how fast I was contacted and how fast the work was taken care of…….they did a good job
Couldn't ask for a better company! Very friendly, fast & knowledgeable staff, from the moment Ken came to the house until after the men got done installing our new unit. I have been recommending them to everyone, and will continue to do so. You will not be disappointed, so give them a call! Am so glad I now have them as my Heating & Cooling company for years to come!! Thanks again Total Comfort, an amazing job done well!
The technician was good. My complaint is that their first appt opening was 31 days (!). Prior to that it was 17 days. He fixed my riding mower after he came 17 days later. I used it once & something else broke, had to wait 31 days until he could come back!! That's ridiculous! In 7 weeks I was able to mow 1 time. Had to hire a company to mow our three acres two times while we waited for Sears.
Just had RSI assist in the redesign of my kitchen. Arlene Allmeyer of RSI was very creative and greatly assisted in developing a kitchen that we just love. We bought flooring, cabinets and appliances from RSI, all very good quality but somewhat expensive (competitive but expensive). The follow up and customer service was great. Would definitely recommend them, especially Arlene, to anyone.
Great selection of products and excellent customer service. We bought a beautiful bathroom vanity but our first one came with a few chips in the marble top. I made a phone call and arrangements were made for a new top to be sent for replacement. The professionalism of each person we encountered was superb. Kelly assisted us from beginning to end and was very knowledgable and accommodating.
The service man was very professional and ID'd the problem quickly. Had to order the part needed, which arrived on my doorstep, soon thereafter. Repair went quickly and the equipment is back in good running condition. This is a Schwinn excercycle and the cost of the service warranty was well worth it.
Reputable family-owned/operated business. Friendly staff. Enough selection to have choices, not too big though. I found my fridge at another location for a few dollars less and they were true to their word with the 'price-match' with no hassle. I'll keep going back to this business.